Technical Support Engineer - Agentforce & Data 360

Salesforce
Seattle, Bellevue
Workplace: HybridFull timeUSD 80,900 - 122,300 annuallyFunction: Customer Support (Service Desk)Skills: ["Analytical skills","Troubleshooting","Problem-solving","Customer communication","Time management"]

Serve as the first point of contact for customers troubleshooting and implementing Salesforce Agentforce and Data 360. Build and maintain deep product and technical expertise, explain features and best practices, and lead issue diagnosis with analytical, troubleshooting, and problem-solving skills. Manage customer expectations, research and document issues, escalate as needed, and keep knowledge content current through ongoing training and job-related learning.

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FursaFursa
Salesforce
Salesforce
2 days ago

Technical Support Engineer - Agentforce & Data 360

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers troubleshooting and implementing Salesforce Agentforce and Data 360. Build and maintain deep product and technical expertise, explain features and best practices, and lead issue diagnosis with analytical, troubleshooting, and problem-solving skills. Manage customer expectations, research and document issues, escalate as needed, and keep knowledge content current through ongoing training and job-related learning.
Location: Seattle, Bellevue
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce.
  • •Develop and maintain technical expertise in Data 360 and Agentforce.
  • •Demonstrate analytical troubleshooting and problem-solving while providing feature explanations and best practices.
  • •Manage customer expectations and the customer experience to maximize customer satisfaction.
  • •Research, document, and prioritize customer issues, leveraging internal tools and escalation teams while maintaining knowledge content.

Pay and Benefits

Salary: USD 80,900 - 122,300 annually
Perks:MedicalDentalVisionPaid Parental401kLife InsuranceDisability InsuranceEquity

Key Requirements

  • •Provide customer-facing software support as a first point of contact for customers using Data 360 and Agentforce.
  • •Develop strong technical expertise in Salesforce Data 360 and Agentforce, including explaining features and best practices.
  • •Use analytical troubleshooting to research, document, prioritize, and escalate customer issues using internal tools and teams.
  • •Demonstrate experience with web technologies (HTML, JavaScript, CSS) and/or APEX, plus API/programming experience.
  • •Have database and data management fundamentals (RDBMS) and SQL; Salesforce/CRM or Data Cloud/Sales/Service Cloud familiarity is preferred.
Experience:Customer supportCRMSalesforceCloudBig data
Skills:Analytical skillsTroubleshootingProblem-solvingCustomer communicationTime management
Certifications:Salesforce DeveloperAgentforce CertificationData 360 Certification
Languages:PortugueseFrenchSpanish
Tech Stack:SalesforceAgentforceData 360HTMLJavaScriptCSSAPEXAPISQLRDBMSSales CloudService CloudData Cloud

Eligibility

Nationality:US National
Security Clearance:Criminal Justice Information Services (CJIS)

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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