Order Operations Specialist (Remote Elegible - Costa Rica)

Smartsheet
San Jose
Workplace: RemoteFull timeFunction: Revenue Operations (RevOps)Skills: ["Analytical thinking","Metric tracking","Adaptability","Communication","Cross-functional collaboration"]

Support sales teams across the quote-to-cash cycle by ensuring order and deal compliance, managing approvals with SLA/TAT metrics, and resolving transaction hurdles through Salesforce.com and CPQ. Analyze complex deal structures, customize order forms, and reconcile deal-related data with Finance, Legal, and Professional Services. Continuously improve order operations workflows, adapt to changing business rules, and translate data and errors into clear action items for stakeholders.

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FursaFursa
Smartsheet
Smartsheet
16 hours ago

Order Operations Specialist (Remote Elegible - Costa Rica)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support sales teams across the quote-to-cash cycle by ensuring order and deal compliance, managing approvals with SLA/TAT metrics, and resolving transaction hurdles through Salesforce.com and CPQ. Analyze complex deal structures, customize order forms, and reconcile deal-related data with Finance, Legal, and Professional Services. Continuously improve order operations workflows, adapt to changing business rules, and translate data and errors into clear action items for stakeholders.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Mid level

Key Responsibilities

  • •Support sales teams throughout the complete order/deal cycle using data audits to ensure compliance with policy and customer needs.
  • •Work in Salesforce.com and CPQ to identify system bottlenecks and data integrity issues.
  • •Manage daily approvals, focusing on SLA adherence and Turnaround Time (TAT) metrics.
  • •Customize order forms and guide complex deals by balancing commercial flexibility with financial risk.
  • •Collaborate with Finance, Legal, and Professional Services to resolve transaction hurdles and reconcile deal-related data.

Pay and Benefits

Perks:Health InsuranceLife InsuranceStipendPaid LeaveMaternity LeavePaternity LeaveVolunteer DayLearning BudgetRemote Work

Key Requirements

  • •2+ years of experience in Order Management, Sales Ops, or Deal Desk, with a track record of meeting quantitative KPIs.
  • •1+ years of experience in a multinational environment, comfortable navigating global time zones and diverse stakeholders.
  • •Strong analytical ability to interpret contract data, identify transactional error patterns, and recommend data-driven solutions.
  • •Metric-driven mindset with experience tracking/reporting performance metrics such as error rates, volume trends, and cycle times.
  • •B2+ English proficiency and ability to translate complex data issues into clear action items for stakeholders.
Experience:Order managementSales opsDeal deskMultinationalQuote-to-cash
Skills:Analytical thinkingMetric trackingAdaptabilityCommunicationCross-functional collaboration
Languages:English
Tech Stack:Salesforce.comCPQCRMSales opsQuote-to-Cash

Company Brief

Smartsheet
Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bellevue, United States
Founded: 2005
WebsiteLinkedIn