Sales Support Representative-PVF (Inside Sales)

Ferguson
Buffalo
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: SalesExperience: 3-5 yearsSkills: ["Customer service","Relationship building","Decision making","Upselling","Fast-paced follow-through"]

Support customers by partnering with sales associates to recommend products and solutions for complex needs. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and handle inbound calls to resolve questions and concerns. Use a CRM system and phone tools effectively while upselling when appropriate. The role blends fast-paced customer responsiveness with learning industrial product knowledge and internal processes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
4 days ago

Sales Support Representative-PVF (Inside Sales)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support customers by partnering with sales associates to recommend products and solutions for complex needs. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and handle inbound calls to resolve questions and concerns. Use a CRM system and phone tools effectively while upselling when appropriate. The role blends fast-paced customer responsiveness with learning industrial product knowledge and internal processes.
Location: Buffalo
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining the best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls with general information and resolve customer concerns and questions.
  • •Use a CRM system and phone system effectively to support sales activities.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •3–5 years of sales and/or customer service experience is preferred.
  • •3–5 years of Industrial Pipes, Valves and Fitting knowledge is preferred.
  • •Strong sales skills including the ability to upsell and respond quickly to customer needs.
  • •Ability to make timely decisions and follow through in a fast-paced environment.
  • •General digital literacy, including Microsoft Office, and the ability to quickly learn product knowledge and processes.
Experience:3-5 yearsIndustrial
Skills:Customer serviceRelationship buildingDecision makingUpsellingFast-paced follow-through
Tech Stack:CRMMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn