Security Managed Services Engineer (L2)

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Cross-cultural collaboration","Planning","Working under pressure","Client-focused service"]

Provide second-line managed security operations for clients by proactively monitoring queues, triaging and resolving incidents and requests within SLA, and identifying root causes. Maintain and update tickets with required resolution details, execute risk-aware changes, and support shift handovers and escalations. Collaborate with other resolver groups, vendors, and automation teams to improve reliability, reduce tickets through trends/knowledge articles, and support disaster recovery testing and project work when needed.

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FursaFursa
NTT
NTT
2 years ago

Security Managed Services Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 days agoStatus: Live

Job Summary

Provide second-line managed security operations for clients by proactively monitoring queues, triaging and resolving incidents and requests within SLA, and identifying root causes. Maintain and update tickets with required resolution details, execute risk-aware changes, and support shift handovers and escalations. Collaborate with other resolver groups, vendors, and automation teams to improve reliability, reduce tickets through trends/knowledge articles, and support disaster recovery testing and project work when needed.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor work queues and manage incidents/requests to resolution within agreed SLA.
  • •Investigate and analyze issues and errors, capture required information, and identify root causes for second-line support.
  • •Update and manage tickets, communicate with clients and other teams, and escalate when needed.
  • •Execute risk-aware changes with proper approvals, support change management, and perform planned maintenance.
  • •Produce trend analysis to drive automation and knowledge article updates, and support disaster recovery functions/tests.

Key Requirements

  • •Bachelor’s degree (or equivalent IT/computing qualification) or demonstrated equivalent work experience.
  • •Certifications relevant to supported security services; CCNA is must, with CCNP Security or PCNSE good to have.
  • •Moderate experience in managed services handling security infrastructure.
  • •Moderate knowledge of ITIL processes.
  • •Moderate experience using ticketing tools, preferably ServiceNow, and working with vendors/3rd parties.
Experience:Managed servicesSecurity infrastructureITIL
Education:Bachelor's in IT/Computing
Skills:CommunicationCross-cultural collaborationPlanningWorking under pressureClient-focused service
Certifications:CCNACCNP SecurityPCNSE
Tech Stack:ServiceNowITILCCNACCNP SecurityPCNSE

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn