Salesforce

1 week ago

Success Architect - Slack

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 minutes agoStatus: Live

Job Summary

Provide proactive and reactive technical guidance to help customers maximize Salesforce value, with a focus on Slack expertise. Support Signature Success Plan customers by advising on best practices, technical issues, monitoring/performance metrics, and major product changes (including end-of-life). Participate in architecture review boards, promote strategic product adoption, and create best-practice assets and knowledge based on product team updates, with added welcome experience across Data 360/Core Platform.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide best practices for implementing Salesforce products and features for customers.
•Advise customers on technical issues with recommendations.
•Provide guidance and analysis reports on monitoring metrics (e.g., performance) to deploy in customer Salesforce environments.
•Help customers prepare for major Salesforce product changes, including end-of-life.
•Participate in review boards evaluating customer Salesforce architecture and promote strategic use of Salesforce products.

Key Requirements

•Broad experience (especially with Salesforce or related applications) in consulting, technical support, account management, and project management.
•Experience approaching problems from the customer’s perspective.
•Experience delivering value propositions and communications to executive-level customers.
•1+ year of experience operating/administering the Slack product.
•Experience defining and understanding users’ business requirements, including enterprise architecture understanding, SSO implementation, Slack Connect security design, and app development with Slack API and Workflow Builder.

Skills:Customer-focused problem solvingPresentation skillsPrioritizationCommunicationContinuous learningSelf-directed executionCross-functional collaborationAbility to map technical concepts to business language

Certifications:Salesforce Certified Slack AdministratorSalesforce Platform Administrator

Languages:English

Tech Stack:SlackAgentforce SalesAgentforce ServiceSalesforce PlatformData 360MCPSaaS integrationsSSOEntra IDOktaSlack ConnectSlack APIWorkflow BuilderSlackbotClaude CodeGeminiMicrosoft TeamsGoogle ChatCloud computingMulti-tenant

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 week ago

Success Architect - Slack

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 minutes agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide best practices for implementing Salesforce products and features for customers.
•Advise customers on technical issues with recommendations.
•Provide guidance and analysis reports on monitoring metrics (e.g., performance) to deploy in customer Salesforce environments.
•Help customers prepare for major Salesforce product changes, including end-of-life.
•Participate in review boards evaluating customer Salesforce architecture and promote strategic use of Salesforce products.

Key Requirements

•Broad experience (especially with Salesforce or related applications) in consulting, technical support, account management, and project management.
•Experience approaching problems from the customer’s perspective.
•Experience delivering value propositions and communications to executive-level customers.
•1+ year of experience operating/administering the Slack product.
•Experience defining and understanding users’ business requirements, including enterprise architecture understanding, SSO implementation, Slack Connect security design, and app development with Slack API and Workflow Builder.

Certifications:Salesforce Certified Slack AdministratorSalesforce Platform Administrator

Languages:English

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor