AI - Lead Service Intelligence Autonomous Controls/Senior Associate Director (Hyderabad, TG, IN, 500032)

HSBC
Hyderabad
Full timeFunction: Data Science & Machine LearningSkills: ["Stakeholder management","Executive communication","Problem-solving"]

Own AI-led service level intelligence across SLAs, SLOs, SLIs and related XLAs, translating telemetry and ITSM/observability data into predictive, proactive control insights. Design AI-augmented SLM models (anomaly detection, breach prediction, risk scoring) and lead autonomous SLM workflows for breach prevention alerts, recommendations, and remediation triggers. Partner with ITSM, SRE, platform and service owners to define SLIs/SLOs and deliver executive-level dashboards and natural-language decision support.

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FursaFursa
HSBC
HSBC
1 month ago

AI - Lead Service Intelligence Autonomous Controls/Senior Associate Director (Hyderabad, TG, IN, 500032)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own AI-led service level intelligence across SLAs, SLOs, SLIs and related XLAs, translating telemetry and ITSM/observability data into predictive, proactive control insights. Design AI-augmented SLM models (anomaly detection, breach prediction, risk scoring) and lead autonomous SLM workflows for breach prevention alerts, recommendations, and remediation triggers. Partner with ITSM, SRE, platform and service owners to define SLIs/SLOs and deliver executive-level dashboards and natural-language decision support.
Location: Hyderabad
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Sr. Director level

Key Responsibilities

  • •Own strategy and execution for AI-led service level intelligence across SLAs, SLOs, SLIs, XLAs, operational performance, control health, and executive service reporting.
  • •Shift service level management from static reporting to predictive and proactive intelligence by identifying early warning signals before degradation or breach.
  • •Design and implement AI-augmented SLM control models, including anomaly detection, breach prediction, risk scoring, service health correlation, control exceptions, and automated remediation triggers.
  • •Partner with ITSM, observability, platform, network, infrastructure, application, SRE, and service owners to define meaningful SLIs/SLOs aligned to business outcomes.
  • •Lead autonomous SLM workflows and build executive-level AI insights for service performance, resilience risk, service ownership, customer impact, trends, and control effectiveness.

Key Requirements

  • •Strong understanding of Service Level Management and SLA/SLO/SLI frameworks, ITSM, observability, incident/change/problem management, operational controls, and service performance governance.
  • •Ability to translate operational metrics into business service impact and executive-level insights.
  • •Working knowledge of AI/ML, predictive analytics, anomaly detection, GenAI-based reporting, agentic workflows, and autonomous operations concepts.
  • •Experience designing control frameworks, service dashboards, risk indicators, operational scorecards, and performance governance.
  • •Strong stakeholder management across senior technology leaders, service owners, platform teams, and operational functions.
Skills:Stakeholder managementExecutive communicationProblem-solving
Tech Stack:AI/MLPredictive analyticsAnomaly detectionGenAIAgentic workflowsAutonomous operationsSLASLOSLIXLAsITSMObservabilityIncident managementChange managementProblem managementService dashboardsRisk scoringTelemetryNatural language insightsService health correlation

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn