Sr Associate, Disputes and Fraud Analysis

Fiserv
Pune
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-4 yearsSkills: ["Problem-solving","Decision-making","Communication","Collaboration"]

Investigate, evaluate, and process card portfolio disputes/chargebacks for debit, credit, and prepaid programs. Contact cardholders to investigate possible fraud, follow compliance and verification procedures, and stay current on network regulatory requirements and client guidelines. Monitor systems for fraudulent behavior, manage cases within regulatory/client timeframes, accurately record case and transaction data, and respond to inquiries from internal and external stakeholders on dispute lifecycle and claim status.

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FursaFursa
Fiserv
Fiserv
9 hours ago

Sr Associate, Disputes and Fraud Analysis

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Investigate, evaluate, and process card portfolio disputes/chargebacks for debit, credit, and prepaid programs. Contact cardholders to investigate possible fraud, follow compliance and verification procedures, and stay current on network regulatory requirements and client guidelines. Monitor systems for fraudulent behavior, manage cases within regulatory/client timeframes, accurately record case and transaction data, and respond to inquiries from internal and external stakeholders on dispute lifecycle and claim status.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Investigate, evaluate, and process disputes/chargebacks for debit, credit, and prepaid programs, including contacting cardholders to investigate possible fraud
  • •Follow compliance and verification procedures to process cardholder information while staying current on network regulatory requirements and client guidelines
  • •Monitor systems to detect possible fraudulent behavior related to card usage and deliver customer experience via inbound and outbound calls
  • •Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering and maintaining accurate case/transaction data
  • •Respond to inquiries from internal and external stakeholders on chargeback requirements, dispute lifecycle, claim status, and data input

Key Requirements

  • •1-4 years of financial or customer service experience
  • •Ability to investigate, evaluate, and process disputes/chargebacks while contacting cardholders to investigate possible fraud
  • •Understanding compliance and verification procedures to process cardholder information and follow network regulatory requirements and client guidelines
  • •Track and take action on cases within regulatory/client timeframes and enter accurate data in client-specific systems
  • •Strong problem-solving, decision-making, and written/verbal communication skills
Experience:1-4 yearsFintechPaymentsCard payments
Skills:Problem-solvingDecision-makingCommunicationCollaboration
Tech Stack:Microsoft 365OutlookWordExcelPowerPointTeamsOneDriveSharePointEFT

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn