AM Overseas Indian Business (New Delhi, National Capital Territory, IN, 110001)

HSBC
Delhi
Workplace: OnsiteFull timeFunction: Administration & Executive Assistance0Education: bachelorsSkills: ["Stakeholder management","Independent judgement","Compliance culture","Operational control","Process improvement"]

Own the NRI proposition within International Wealth and Premier Banking, driving customer experience, client lifecycle management, and performance through branches, contact centers, and relationship managers. Enhance cross-border propositions by partnering with overseas HSBC entities, improving journeys and processes in line with cross-border frameworks and local regulations. Monitor BAU controls, escalate complaint resolution, and use portfolio analytics to grow the International customer base (NRI/PIO) in India.

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FursaFursa
HSBC
HSBC
23 hours ago

AM Overseas Indian Business (New Delhi, National Capital Territory, IN, 110001)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the NRI proposition within International Wealth and Premier Banking, driving customer experience, client lifecycle management, and performance through branches, contact centers, and relationship managers. Enhance cross-border propositions by partnering with overseas HSBC entities, improving journeys and processes in line with cross-border frameworks and local regulations. Monitor BAU controls, escalate complaint resolution, and use portfolio analytics to grow the International customer base (NRI/PIO) in India.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Manage banking proposition initiatives with a primary focus on performance management for the NRI business.
  • •Own client life cycle management and client communication to increase customer experience and ensure international service standards.
  • •Drive business metrics and delivery through branches, contact centers, and relationship managers, coordinating cross-border proposition activities with overseas entities.
  • •Strengthen operational effectiveness by creating/enhancing customer journeys, processes, and product offerings in adherence to cross-border frameworks and local regulatory guidelines.
  • •Conduct portfolio analytics, manage BAU activities (reporting and control checks), and coordinate escalated complaint resolution across units.

Key Requirements

  • •Bachelor’s degree or Master’s degree (or equivalent qualification).
  • •0–2 years’ relevant experience in the banking domain or related financial services environment.
  • •Familiarity with AI-enabled tools is an advantage.
  • •Ensure compliance with cross-border guidelines and relevant regulatory requirements, including implementing compliance culture and audit points.
  • •Perform duties with independent judgement and decision-making authority and manage planning, organizing, directing work, and supervising as applicable.
Experience:0BankingFinancial services
Education:Bachelor's
Skills:Stakeholder managementIndependent judgementCompliance cultureOperational controlProcess improvement
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn