Manager, Trust & Safety Incident Operations

Lead a Trust & Safety Incident Operations team, partnering with customers and local service pros to assess and resolve escalated trust and safety concerns via phone and email. Oversee higher-stakes matters with potential financial and legal implications, manage sensitive triage, and support operational execution such as the Trust & Safety payment and distribution processes. Drive OKRs/KPIs, improve workflows through initiative and program thinking, and collaborate across teams to protect users and brand.