Emerson

16 hours ago

German-Speaking Technical Support Representative Intern

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide inbound technical support to NI customers by handling requests via phone, email, and web, validating entitlements, routing issues, and maintaining customer data records. Resolve activation, installation, implementation, and maintenance incidents across account tiers while keeping ownership of customer interaction. Learn and apply Knowledge-Centered Service (KCS) to capture knowledge and help customers self-serve through knowledge articles. Work in a collaborative support environment using German and English.

Location: Debrecen, Budapest

Workplace: Hybrid

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Intern level

Key Responsibilities

•Handle inbound technical support requests (phone, email, web).
•Create, validate, and route technical issues for customers; dispatch out-of-scope issues to the appropriate support group.
•Resolve customer technical incidents during activation, installation, implementation, and maintenance of TSR-supported issues while maintaining ownership of customer interaction.
•Create and manage customer data records to ensure data integrity.
•Learn and adopt Knowledge-Centered Service (KCS) by capturing/documenting knowledge and creating/editing knowledge-based articles for self-service resolution.

Key Requirements

•Technician-level education in engineering or a science-related field (e.g., IT, electronic engineering, automotive, manufacturing support).
•Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience in a Technical Support role.
•Intermediate or advanced German and English proficiency (oral and written).
•Communication skills to convey information clearly and concisely.
•Basic familiarity with electronic circuit design concepts, electronic instrumentation, networking principles/equipment, and basic programming knowledge.

Experience:1+ years

Education:

Skills:CommunicationProblem-solvingCollaborationCustomer focusAbility to learn quickly

Languages:GermanEnglish

Company Brief

Emerson

Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn

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Emerson

16 hours ago

German-Speaking Technical Support Representative Intern

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Debrecen, Budapest

Workplace: Hybrid

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Intern level

Key Responsibilities

•Handle inbound technical support requests (phone, email, web).
•Create, validate, and route technical issues for customers; dispatch out-of-scope issues to the appropriate support group.
•Resolve customer technical incidents during activation, installation, implementation, and maintenance of TSR-supported issues while maintaining ownership of customer interaction.
•Create and manage customer data records to ensure data integrity.
•Learn and adopt Knowledge-Centered Service (KCS) by capturing/documenting knowledge and creating/editing knowledge-based articles for self-service resolution.

Key Requirements

•Technician-level education in engineering or a science-related field (e.g., IT, electronic engineering, automotive, manufacturing support).
•Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience in a Technical Support role.
•Intermediate or advanced German and English proficiency (oral and written).
•Communication skills to convey information clearly and concisely.
•Basic familiarity with electronic circuit design concepts, electronic instrumentation, networking principles/equipment, and basic programming knowledge.

Experience:1+ years

Education:

Skills:CommunicationProblem-solvingCollaborationCustomer focusAbility to learn quickly

Languages:GermanEnglish

Company Brief

Emerson

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn