Claims Senior Supervisor (Shang Hai, CN)

Zurich Insurance
China
Full timeFunction: Insurance & ActuarialExperience: 3-5 yearsSkills: ["Customer service"]

Supervise and handle complex domestic body injury claims, partnering with marketing and underwriters on product development and customer-facing activities. Manage vendor relationships, respond to claims enquiries from internal and external customers, and perform reporting and claims data analysis by portfolio and channel. The role requires strong claims handling expertise, customer service focus, and fluent English to support effective collaboration across teams.

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Zurich Insurance
Zurich Insurance
1 day ago

Claims Senior Supervisor (Shang Hai, CN)

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Last checked: 2 hours agoStatus: Live

Job Summary

Supervise and handle complex domestic body injury claims, partnering with marketing and underwriters on product development and customer-facing activities. Manage vendor relationships, respond to claims enquiries from internal and external customers, and perform reporting and claims data analysis by portfolio and channel. The role requires strong claims handling expertise, customer service focus, and fluent English to support effective collaboration across teams.
Location: China
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Handle complicated domestic body injury claims.
  • •Manage vendor relationships.
  • •Collaborate with marketing and underwriters on product development and marketing-facing activities.
  • •Handle claims enquiries from internal and external customers.
  • •Produce reporting and perform claims data analysis by portfolio and channel.

Key Requirements

  • •3-5 years of experience handling body injury claims.
  • •Strong negotiation skills, with disability-related claims preferred.
  • •Excellent customer service skills for internal and external claims enquiries.
  • •Fluent English.
  • •Ability to manage vendor relationships.
Experience:3-5 years
Skills:Customer service
Languages:English

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn