Technical Account Manager

Origin HQ
United States, Canada
Workplace: RemoteFull timeUSD 158,000 - 250,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Customer-first mindset","Self-starter","Cross-functional collaboration","Stakeholder management"]

Serve as a trusted technical advisor to customers of an endpoint AI observability platform. Own the technical relationship across onboarding, deployment, and ongoing account management, partnering with sales, engineering, and product. Demonstrate the platform, lead proof-of-value engagements and technical workshops, troubleshoot security/endpoint issues, and translate customer needs into scalable implementation plans while feeding insights back to the product and engineering teams.

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FursaFursa
Origin HQ
Origin HQ
3 months ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a trusted technical advisor to customers of an endpoint AI observability platform. Own the technical relationship across onboarding, deployment, and ongoing account management, partnering with sales, engineering, and product. Demonstrate the platform, lead proof-of-value engagements and technical workshops, troubleshoot security/endpoint issues, and translate customer needs into scalable implementation plans while feeding insights back to the product and engineering teams.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical relationship for customer accounts to ensure successful deployment and long-term satisfaction.
  • •Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners.
  • •Translate customer requirements into scalable implementation plans with internal teams.
  • •Troubleshoot and resolve technical issues, leveraging engineering and security teams as needed.
  • •Develop customer-facing technical documentation and share enhancement requests with product and engineering.

Pay and Benefits

Salary: USD 158,000 - 250,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveHome Office

Key Requirements

  • •3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role.
  • •Solid background in endpoint security, endpoint management, or IT systems in enterprise environments.
  • •Ability to explain complex security concepts to both technical and executive-level audiences.
  • •Strong communication skills with a customer-first mindset.
  • •Ability to work as a self-starter in fast-paced startup environments with minimal oversight.
Experience:3+ years
Skills:CommunicationCustomer-first mindsetSelf-starterCross-functional collaborationStakeholder management

Company Brief

Origin HQ
Builds a security control validation and continuous visibility platform that tests, monitors, and validates endpoint and security tool effectiveness to help organizations know with certainty whether their defenses will stop modern threats.
Industry: Cybersecurity
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 5.0
WebsiteLinkedInGlassdoor