Emerson

1 week ago

Digital Customer Experience Training Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Drive adoption of Salesforce, sales go-to-market technology, and eCommerce solutions by designing and delivering onboarding and enablement programs for internal teams and customers. Translate business processes into structured learning paths, build training and support content, and execute a digital adoption roadmap. Partner with stakeholders to align readiness and user needs, validate digital experiences from an adoption/usability perspective, and lead communications for new releases and enhancements.

Location: Romania

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Develop and continuously improve training materials, onboarding programs, and learning resources for internal teams and customers.
•Assess business processes and translate workflows into structured learning paths for role-based training and organizational change.
•Create enablement resources such as guides, FAQ, knowledge articles, walkthroughs, and training scripts.
•Execute the Salesforce Training Program and Digital Adoption Roadmap to drive engagement and proficiency across user groups.
•Lead communications for new releases and digital initiatives and contribute to solution design and testing from an adoption/training/usability perspective.

Key Requirements

•2+ years delivering training and enablement programs for Salesforce or similar business application platforms.
•Strong understanding of CRM and eCommerce user journeys, including common adoption challenges and best practices.
•Ability to create training materials and facilitate enablement sessions that drive behavioral change and user adoption.
•Strong stakeholder management and collaboration skills in a global environment.
•Professional proficiency in English.

Experience:2+ yearsDigital adoptionSales enablementCustomer onboarding

Education:Bachelor's

Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solvingOwnership

Certifications:Salesforce Administrator

Languages:English

Tech Stack:SalesforceCRMECommerceKnowledge articlesLearning management systemsDigital adoption platforms

Company Brief

Emerson

Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn

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Emerson

1 week ago

Digital Customer Experience Training Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Romania

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Develop and continuously improve training materials, onboarding programs, and learning resources for internal teams and customers.
•Assess business processes and translate workflows into structured learning paths for role-based training and organizational change.
•Create enablement resources such as guides, FAQ, knowledge articles, walkthroughs, and training scripts.
•Execute the Salesforce Training Program and Digital Adoption Roadmap to drive engagement and proficiency across user groups.
•Lead communications for new releases and digital initiatives and contribute to solution design and testing from an adoption/training/usability perspective.

Key Requirements

•2+ years delivering training and enablement programs for Salesforce or similar business application platforms.
•Strong understanding of CRM and eCommerce user journeys, including common adoption challenges and best practices.
•Ability to create training materials and facilitate enablement sessions that drive behavioral change and user adoption.
•Strong stakeholder management and collaboration skills in a global environment.
•Professional proficiency in English.

Experience:2+ yearsDigital adoptionSales enablementCustomer onboarding

Education:Bachelor's

Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solvingOwnership

Certifications:Salesforce Administrator

Languages:English

Tech Stack:SalesforceCRMECommerceKnowledge articlesLearning management systemsDigital adoption platforms

Company Brief

Emerson

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn