DocuSign

1 day ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide advanced technical support for Docusign Agreement Cloud (DAC) and Intelligent Agreement Management (IAM), resolving complex customer issues across API integrations, network, and security. Use tools like Salesforce, Jira, Docusign logging systems, and browser developer tools to troubleshoot and drive fixes. Handle escalated cases, influence bug resolution and roadmap input, and collaborate with Product, Engineering, and Account Management to meet customer support goals.

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide exceptional support for DAC, IAM, and associated services to resolve complex technical challenges.
•Handle customer technical inquiries, including API integrations, network, and security, coordinating resources to deliver complete solutions.
•Use support tools such as Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, and internal admin consoles to troubleshoot issues.
•Own customer issues requiring engineering engagement to address bugs and influence the development roadmap.
•Manage escalated cases and collaborate with Product, Engineering, and Account Management while communicating effectively in English and supporting documentation improvements.

Key Requirements

•Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline.
•3+ years of SaaS troubleshooting experience in a Technical Support capacity in the Japanese business domain.
•Understanding of markup and programming languages such as XML, Python, PHP, and JavaScript/jQuery.
•Experience troubleshooting web-based environments including HTTP, JSON, IIS, HTML, and CSS.
•Proven technical documentation experience (FAQs, knowledge base articles, troubleshooting guides).

Experience:SaaS

Education:Bachelor's

Skills:CommunicationCollaborationOrganizational skillsTime managementMentorship

Languages:EnglishJapanese

Tech Stack:SalesforceJiraXMLPythonPHPJavaScriptJQueryHTTPJSONIISHTMLCSSWiresharkFiddlerCharles ProxyDynatraceSAMLOAuthMicrosoft DynamicsSharePoint

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

1 day ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide exceptional support for DAC, IAM, and associated services to resolve complex technical challenges.
•Handle customer technical inquiries, including API integrations, network, and security, coordinating resources to deliver complete solutions.
•Use support tools such as Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, and internal admin consoles to troubleshoot issues.
•Own customer issues requiring engineering engagement to address bugs and influence the development roadmap.
•Manage escalated cases and collaborate with Product, Engineering, and Account Management while communicating effectively in English and supporting documentation improvements.

Key Requirements

•Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline.
•3+ years of SaaS troubleshooting experience in a Technical Support capacity in the Japanese business domain.
•Understanding of markup and programming languages such as XML, Python, PHP, and JavaScript/jQuery.
•Experience troubleshooting web-based environments including HTTP, JSON, IIS, HTML, and CSS.
•Proven technical documentation experience (FAQs, knowledge base articles, troubleshooting guides).

Experience:SaaS

Education:Bachelor's

Skills:CommunicationCollaborationOrganizational skillsTime managementMentorship

Languages:EnglishJapanese

Tech Stack:SalesforceJiraXMLPythonPHPJavaScriptJQueryHTTPJSONIISHTMLCSSWiresharkFiddlerCharles ProxyDynatraceSAMLOAuthMicrosoft DynamicsSharePoint

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor