Customer Engineer III

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Mentorship"]

Serve as the direct liaison to customers by installing, maintaining, and upgrading semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to support smooth operations and exceptional service, and collaborate with senior engineers to address customer roadmaps and requirements while training junior Customer Engineers.

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Applied Materials
Applied Materials
11 hours ago

Customer Engineer III

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the direct liaison to customers by installing, maintaining, and upgrading semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to support smooth operations and exceptional service, and collaborate with senior engineers to address customer roadmaps and requirements while training junior Customer Engineers.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess equipment issues, with assistance from Senior Field Service Engineers.
  • •Collaborate with Senior Field Service Engineers and/or customers to understand roadmaps, process flows, and business challenges.
  • •Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers; train and mentor junior Field Service Engineers.

Pay and Benefits

Perks:Learning BudgetTravel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools, including digital multimeters.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus effective written and verbal communication skills.
Experience:4-7 yearsSemiconductorEquipment support
Education:Associate's
Skills:CommunicationMentorship
Licenses:Driver’s licenseValid driver’s license
Tech Stack:Digital analyticsDigital multimetersMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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