Delinea

2 months ago

Customer Success Manager - Canada

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 25 minutes agoStatus: Live

Job Summary

Manage a portfolio of enterprise accounts, owning the primary point of contact and driving onboarding, product adoption, and customer value realization. Lead regular check-ins and quarterly business reviews, proactively identify at-risk accounts and coordinate remediation with cross-functional teams. Align renewals and expansions, ensuring exceptional customer experiences and stakeholder engagement from a Canada-based location.

Location: Saint John

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of Enterprise accounts and serve as the primary point of contact.
•Drive onboarding, product adoption, and track customer business objectives and goals.
•Lead regular customer check-ins tracking customer success plans along with quarterly business reviews.
•Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.
•Align cross-functionally on upcoming renewals and potential expansions.

Pay and Benefits

Perks:Health InsurancePensionLife InsuranceTime OffPaid Holidays

Key Requirements

•BA/BS degree preferred or equivalent experience
•3-5+ years of experience in a similar Customer Success Manager role
•Knowledge of privilege access management and cybersecurity best practices; experience with Privilege Access Service solutions (CyberArk, BeyondTrust, Delinea, etc.) is a big plus
•Experience working with complex, multi-divisional, multi-geographical customers and building executive sponsor relationships
•Ability to understand business objectives and success criteria to deliver product value; competency with Salesforce and CS platforms; strong communication and cross-functional collaboration; must be located in Canada; English and French preferred

Experience:CybersecurityPrivilege access managementSaaSIdentity security

Education:Bachelor's

Skills:CommunicationRelationship managementProblem-solvingCollaborationTime management

Languages:EnglishFrench

Tech Stack:SalesforceCyberArkBeyondTrustDelinea

Company Brief

Delinea

Provides privileged access management and identity security solutions that centralize authorization for human and machine identities, securing hybrid-cloud infrastructure, applications, and data for enterprises worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Delinea

2 months ago

Customer Success Manager - Canada

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 25 minutes agoStatus: Live

Job Summary

Location: Saint John

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of Enterprise accounts and serve as the primary point of contact.
•Drive onboarding, product adoption, and track customer business objectives and goals.
•Lead regular customer check-ins tracking customer success plans along with quarterly business reviews.
•Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.
•Align cross-functionally on upcoming renewals and potential expansions.

Pay and Benefits

Perks:Health InsurancePensionLife InsuranceTime OffPaid Holidays

Key Requirements

•BA/BS degree preferred or equivalent experience
•3-5+ years of experience in a similar Customer Success Manager role
•Knowledge of privilege access management and cybersecurity best practices; experience with Privilege Access Service solutions (CyberArk, BeyondTrust, Delinea, etc.) is a big plus
•Experience working with complex, multi-divisional, multi-geographical customers and building executive sponsor relationships
•Ability to understand business objectives and success criteria to deliver product value; competency with Salesforce and CS platforms; strong communication and cross-functional collaboration; must be located in Canada; English and French preferred

Experience:CybersecurityPrivilege access managementSaaSIdentity security

Education:Bachelor's

Skills:CommunicationRelationship managementProblem-solvingCollaborationTime management

Languages:EnglishFrench

Tech Stack:SalesforceCyberArkBeyondTrustDelinea

Company Brief

Delinea

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor