Northern Trust

1 day ago

Senior Lead - Observability – Dynatrace

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Build and enhance enterprise observability capabilities to improve end-to-end visibility across infrastructure, applications, cloud, and business services. Operate and standardize platforms including Dynatrace, Microsoft SCOM, and ServiceNow ITOM/Event Management, tuning alerts and dashboards to reduce noise and improve event correlation. Drive integrations, troubleshooting, and observability-as-code automation using Python, PowerShell, and CI/CD pipelines to accelerate incident response and operational resilience.

Location: Pune, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Implement, maintain, and continuously improve enterprise observability capabilities across Dynatrace, SCOM, ServiceNow ITOM/Event Management, and related monitoring tools.
•Configure monitoring for infrastructure, applications, services, databases, middleware, cloud, and hybrid environments to ensure end-to-end visibility and stability.
•Develop, tune, and optimize monitoring alerts, dashboards, thresholds, synthetic checks, anomaly detection, and service-level views to reduce false positives and improve signal quality.
•Drive alert hygiene through duplicate reduction, threshold tuning, suppression logic, event enrichment, and monitoring standardization across teams.
•Support observability integrations with ServiceNow Event Management and troubleshoot gaps, integration failures, agent issues, event flow problems, and alerting defects.

Key Requirements

•10+ years of overall IT experience with hands-on observability, monitoring, event management, infrastructure operations, application support, or platform engineering.
•Strong practical experience with Dynatrace, including OneAgent, dashboards, alerts, management zones, synthetic monitoring, service flow, problem detection, tagging, and Davis AI capabilities.
•Hands-on experience with Microsoft SCOM, including alert configuration, management packs, agent monitoring, rule tuning, infrastructure monitoring, and operational troubleshooting.
•Strong working knowledge of ServiceNow Event Management / ITOM, including event ingestion, event rules, alert correlation, deduplication, enrichment, and incident integration.
•Experience scripting and automation using Python, PowerShell, REST APIs, shell scripting, plus CI/CD, source control, and configuration/observability-as-code practices.

Experience:10+ yearsFinancial servicesRegulated industriesEnterprise IT operations

Skills:Analytical thinkingTroubleshootingCollaborationIndependent work

Certifications:Dynatrace AssociateDynatrace ProfessionalMicrosoft SCOM certificationServiceNow ITOM / Event Management certificationMicrosoft Azure certificationAWS certificationITIL Foundation

Tech Stack:DynatraceOneAgentSCOMServiceNow ITOMServiceNow Event ManagementDavis AIOpenTelemetrySplunkElasticAzure MonitorGrafanaPrometheusPythonPowerShellREST APIsYAMLJSONCI/CDSource controlInfrastructure-as-code

Company Brief

Northern Trust

Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1889

Glassdoor: 3.9

Website LinkedIn

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Northern Trust

1 day ago

Senior Lead - Observability – Dynatrace

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Pune, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Implement, maintain, and continuously improve enterprise observability capabilities across Dynatrace, SCOM, ServiceNow ITOM/Event Management, and related monitoring tools.
•Configure monitoring for infrastructure, applications, services, databases, middleware, cloud, and hybrid environments to ensure end-to-end visibility and stability.
•Develop, tune, and optimize monitoring alerts, dashboards, thresholds, synthetic checks, anomaly detection, and service-level views to reduce false positives and improve signal quality.
•Drive alert hygiene through duplicate reduction, threshold tuning, suppression logic, event enrichment, and monitoring standardization across teams.
•Support observability integrations with ServiceNow Event Management and troubleshoot gaps, integration failures, agent issues, event flow problems, and alerting defects.

Key Requirements

•10+ years of overall IT experience with hands-on observability, monitoring, event management, infrastructure operations, application support, or platform engineering.
•Strong practical experience with Dynatrace, including OneAgent, dashboards, alerts, management zones, synthetic monitoring, service flow, problem detection, tagging, and Davis AI capabilities.
•Hands-on experience with Microsoft SCOM, including alert configuration, management packs, agent monitoring, rule tuning, infrastructure monitoring, and operational troubleshooting.
•Strong working knowledge of ServiceNow Event Management / ITOM, including event ingestion, event rules, alert correlation, deduplication, enrichment, and incident integration.
•Experience scripting and automation using Python, PowerShell, REST APIs, shell scripting, plus CI/CD, source control, and configuration/observability-as-code practices.

Experience:10+ yearsFinancial servicesRegulated industriesEnterprise IT operations

Skills:Analytical thinkingTroubleshootingCollaborationIndependent work

Certifications:Dynatrace AssociateDynatrace ProfessionalMicrosoft SCOM certificationServiceNow ITOM / Event Management certificationMicrosoft Azure certificationAWS certificationITIL Foundation

Company Brief

Northern Trust

Industry: Asset Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1889

Glassdoor: 3.9

Website LinkedIn