Thumbtack

7 months ago

Research Operations Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Design, scale, and continuously improve the systems that power high-quality user and market research. Own the operational backbone for recruiting and incentives, tooling and data systems, budgets, vendor management, onboarding, and learning. Partner with engineering, data, legal, and IT to keep environments compliant and secure, provide hands-on operational support when needed, and track research activity to improve visibility, efficiency, and planning.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Design, scale, and govern systems and tools that support high-quality user and market research.
•Maintain and evolve a reliable, searchable research repository for insights.
•Lead participant operations including recruiting, incentives, and vendor management aligned with ethics, privacy, and smooth execution.
•Partner with Engineering, Data, Legal, and IT to maintain integrated, compliant, and secure data and tooling environments.
•Drive operational excellence through budgeting, contracts, procurement, and operational frameworks, and provide hands-on operational support when needed.

Key Requirements

•5+ years in program management, operations, or research enablement roles; 3+ years dedicated to Research Operations.
•Proven ability to build, scale, and maintain research systems, repositories, and operational processes in a fast-moving tech environment.
•Deep understanding of participant operations, research logistics, compliance, and ethical best practices.
•Skilled at diagnosing and solving complex operational and technical problems, including evaluating and implementing new tools or workflows.
•Strong project management and coordination skills, aligning diverse stakeholders and managing budgets, contracts, and vendor relationships with accountability.

Experience:3+ yearsResearch operationsParticipant operationsFast-moving tech environment

Skills:Project managementStakeholder coordinationProblem-solvingCommunicationOwnership

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

7 months ago

Research Operations Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Design, scale, and govern systems and tools that support high-quality user and market research.
•Maintain and evolve a reliable, searchable research repository for insights.
•Lead participant operations including recruiting, incentives, and vendor management aligned with ethics, privacy, and smooth execution.
•Partner with Engineering, Data, Legal, and IT to maintain integrated, compliant, and secure data and tooling environments.
•Drive operational excellence through budgeting, contracts, procurement, and operational frameworks, and provide hands-on operational support when needed.

Key Requirements

•5+ years in program management, operations, or research enablement roles; 3+ years dedicated to Research Operations.
•Proven ability to build, scale, and maintain research systems, repositories, and operational processes in a fast-moving tech environment.
•Deep understanding of participant operations, research logistics, compliance, and ethical best practices.
•Skilled at diagnosing and solving complex operational and technical problems, including evaluating and implementing new tools or workflows.
•Strong project management and coordination skills, aligning diverse stakeholders and managing budgets, contracts, and vendor relationships with accountability.

Experience:3+ yearsResearch operationsParticipant operationsFast-moving tech environment

Skills:Project managementStakeholder coordinationProblem-solvingCommunicationOwnership

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn