Field Service Representative

Shield AI
Taipei
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Customer support","Technical troubleshooting","Independent work","Cross-functional coordination","Training and mentoring"]

Provide on-site operational, technical, and customer support for Shield AI’s V-BAT unmanned aircraft system in Taiwan. Serve as the primary interface to ensure safe flight operations, mission success, and exceptional customer support. Support aircraft operations and maintenance, coordinate technical troubleshooting with engineering and deployed operations, and help build customer proficiency through training and mentoring for operators and maintainers.

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FursaFursa
Shield AI
Shield AI
18 hours ago

Field Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide on-site operational, technical, and customer support for Shield AI’s V-BAT unmanned aircraft system in Taiwan. Serve as the primary interface to ensure safe flight operations, mission success, and exceptional customer support. Support aircraft operations and maintenance, coordinate technical troubleshooting with engineering and deployed operations, and help build customer proficiency through training and mentoring for operators and maintainers.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide on-site operational, technical, and customer support for the V-BAT UAS in Taiwan.
  • •Ensure safe flight operations and mission success while delivering exceptional customer support.
  • •Support aircraft operations and maintenance, including technical troubleshooting.
  • •Coordinate with Engineering, Fleet Support, Program Management, Security, and Deployed Operations.
  • •Develop customer proficiency through mentoring, training support, and operator/maintainer readiness.

Key Requirements

  • •Provide on-site operational, technical, and customer support for the V-BAT UAS in Taiwan.
  • •Serve as the primary interface between Shield AI and the customer to ensure safe flight operations and mission success.
  • •Support aircraft operations, maintenance, customer training, and technical troubleshooting.
  • •Coordinate closely with engineering, fleet support, program management, security, and deployed operations.
  • •Mentor operators and maintainers and assist with training events to help customers operate the V-BAT system safely and effectively.
Skills:Customer supportTechnical troubleshootingIndependent workCross-functional coordinationTraining and mentoring
Tech Stack:V-BATUASHivemindAechelonSynthetic realityV-BAT Unmanned Aircraft System

Company Brief

Shield AI
Develops AI-powered autonomy and software for military aircraft and drones to enable autonomous ISR and combat missions, integrating perception, navigation, and mission planning for defense customers.
Industry: Defense Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series E+
Headquarters: San Diego, United States
Founded: 2015
WebsiteLinkedIn