Customer Engineer-MDP

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Customer coordination","Mentoring","Diagnostics"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display manufacturing equipment. Use digital analytics and basic diagnostics to troubleshoot issues and coordinate with senior engineers and customers on requirements and process flows. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and help train junior field service engineers.

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Applied Materials
Applied Materials
6 days ago

Customer Engineer-MDP

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor and display manufacturing equipment. Use digital analytics and basic diagnostics to troubleshoot issues and coordinate with senior engineers and customers on requirements and process flows. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and help train junior field service engineers.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess equipment issues and resolve them with assistance from senior engineers.
  • •Collaborate with senior engineers and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges.
  • •Train and mentor junior field service engineers.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems and coordinate directly with customers to ensure smooth operations and exceptional service.
Travel: Medium travel

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude covering pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
  • •Effective written and verbal communication skills, with basic Microsoft Excel, Word, and PowerPoint knowledge.
Experience:4-7 yearsSemiconductorEquipment support
Education:Associate's
Skills:CommunicationTroubleshootingCustomer coordinationMentoringDiagnostics
Licenses:Driver's licensePassport
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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