Manager, Fraud Management - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Analytical thinking","Working under pressure"]

Oversee fraud and mule control frameworks, ensuring compliance, risk mitigation, and operational efficiency. Coordinate responses to fraud incidents, complaints, and regulatory enquiries, including after-hours support when required. Assess emerging fraud risks and implement effective controls using analytics and machine learning to improve detection. Lead investigations, interview and transaction analysis, reporting, and chargeback/recovery support, while training teams and driving process improvements.

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FursaFursa
HSBC
HSBC
3 hours ago

Manager, Fraud Management - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Oversee fraud and mule control frameworks, ensuring compliance, risk mitigation, and operational efficiency. Coordinate responses to fraud incidents, complaints, and regulatory enquiries, including after-hours support when required. Assess emerging fraud risks and implement effective controls using analytics and machine learning to improve detection. Lead investigations, interview and transaction analysis, reporting, and chargeback/recovery support, while training teams and driving process improvements.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Strengthen and oversee the RBW fraud and mule control framework to ensure compliance, risk mitigation, and operational efficiency.
  • •Coordinate responses to fraud and mule incidents, customer complaints, and regulatory enquiries, including after-hours support and business trips when required.
  • •Assess current and emerging fraud risks, implement effective controls, and recommend improvements.
  • •Use data analytics and machine learning to identify fraud trends and enhance fraud detection strategies.
  • •Lead investigations into fraud and scam cases, conduct interviews and transaction analysis, and prepare internal and regulatory reports; support chargeback and recovery and oversee offshore teams.

Key Requirements

  • •Degree or equivalent in a relevant field.
  • •At least five years’ banking experience with knowledge of fraud risk, AML, and regulatory requirements.
  • •Strong analytical skills and stakeholder management experience.
  • •Proficient in English and Chinese.
  • •Able to work effectively under pressure.
Experience:5+ yearsBankingFraud riskAMLRegulatory
Education:Bachelor's
Skills:Stakeholder managementAnalytical thinkingWorking under pressure
Languages:EnglishChinese
Tech Stack:Data analyticsMachine learning

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn