Customer Service Officer (Emiratisation)

RAKBANK
Dubai
Full timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Customer-centric mindset","Attention to detail","Teamwork"]

Deliver exceptional customer service for retail banking customers by assisting with banking needs, resolving queries, and processing branch service requests accurately. Support daily branch operations through customer service transactions and operational activities while following bank policies, service standards, and regulatory requirements. Promote adoption of digital banking and self-service solutions, manage customer documentation such as cards and statements, and contribute to improving customer experience and operational efficiency.

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RAKBANK
RAKBANK
4 days ago

Customer Service Officer (Emiratisation)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Deliver exceptional customer service for retail banking customers by assisting with banking needs, resolving queries, and processing branch service requests accurately. Support daily branch operations through customer service transactions and operational activities while following bank policies, service standards, and regulatory requirements. Promote adoption of digital banking and self-service solutions, manage customer documentation such as cards and statements, and contribute to improving customer experience and operational efficiency.
Location: Dubai
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist customers with banking requirements and resolve queries efficiently to deliver exceptional service.
  • •Process branch service requests accurately while ensuring compliance with bank policies and procedures.
  • •Support branch operations by handling customer requests, service transactions, and operational activities.
  • •Promote and support customer adoption of digital banking channels and self-service solutions.
  • •Manage branch deliverables including cards, cheque books, statements, certificates, letters, and related documentation.

Key Requirements

  • •UAE National (Family Book required).
  • •Bachelor's Degree, Diploma, or equivalent qualification.
  • •Experience in customer service, branch operations, retail, hospitality, sales, or banking is advantageous.
  • •Strong communication and interpersonal skills with a customer-centric mindset.
  • •Strong attention to detail and ability to work accurately in a fast-paced environment.
Experience:Customer serviceRetail bankingBranch operationsHospitalitySales
Education:Bachelor's
Skills:CommunicationInterpersonal skillsCustomer-centric mindsetAttention to detailTeamwork

Eligibility

Nationality:UAE National

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn