Café Ambassador- Chicago Area

Discover Financial
Chicago
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","De-escalation","Attention to detail","Inclusivity"]

Serve as the face of Capital One in a community café, welcoming guests and guiding them to digital banking solutions. Proactively connect with customers, share product value through conversation, and help troubleshoot mobile tools and technical challenges. Support local events focused on financial health, advocate for customers while resolving issues aligned with compliance and regulatory requirements, and help maintain an inclusive, high-energy guest experience.

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Discover Financial
Discover Financial
2 weeks ago

Café Ambassador- Chicago Area

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Serve as the face of Capital One in a community café, welcoming guests and guiding them to digital banking solutions. Proactively connect with customers, share product value through conversation, and help troubleshoot mobile tools and technical challenges. Support local events focused on financial health, advocate for customers while resolving issues aligned with compliance and regulatory requirements, and help maintain an inclusive, high-energy guest experience.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Engage with café guests in a high-energy environment and serve as a community and digital banking guide.
  • •Share the value of products and services through genuine conversation rather than transactions.
  • •Guide customers through the digital ecosystem, including mobile tools and troubleshooting tech challenges.
  • •Host and support local events that promote financial health within established programs and partnerships.
  • •Advocate for customers, problem-solve, and resolve issues in alignment with compliance and regulatory requirements, including complaints/escalations.

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401kEducation AssistancePaid ParentalChildcare

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Available for a flexible schedule, including nights, weekends, and holidays (hours/days may change).
  • •Able to attend all required training sessions, which may occur on a different schedule than the primary shift.
  • •Ability to lift up to 25 pounds and stand/move for extended periods of time.
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingDe-escalationAttention to detailInclusivity
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn