Customer Service Representative (Auto)

Provide world-class service to auto insurance customers by handling incoming calls and messages, answering billing questions, and guiding policyholders through coverage needs and policy changes. Resolve customer concerns, recommend relevant options, and cross-sell GEICO products by staying current on offerings. Work in the Fredericksburg office with in-office training and a blended schedule after training, using KPI-driven processes to deliver a positive experience.