Customer Service Representative (Auto)

GEICO
United States
Workplace: HybridFull timeUSD 23.33+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Interpersonal communication","Problem-solving","Empathy","Multitasking"]

Provide world-class service to auto insurance customers by handling incoming calls and messages, answering billing questions, and guiding policyholders through coverage needs and policy changes. Resolve customer concerns, recommend relevant options, and cross-sell GEICO products by staying current on offerings. Work in the Fredericksburg office with in-office training and a blended schedule after training, using KPI-driven processes to deliver a positive experience.

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FursaFursa
GEICO
GEICO
1 month ago

Customer Service Representative (Auto)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide world-class service to auto insurance customers by handling incoming calls and messages, answering billing questions, and guiding policyholders through coverage needs and policy changes. Resolve customer concerns, recommend relevant options, and cross-sell GEICO products by staying current on offerings. Work in the Fredericksburg office with in-office training and a blended schedule after training, using KPI-driven processes to deliver a positive experience.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage incoming calls and messages, including billing questions and policy updates, while offering recommendations.
  • •Guide policyholders through coverage needs and policy changes.
  • •Resolve customer concerns to ensure a positive experience.
  • •Stay informed about GEICO products and identify cross-selling opportunities.
  • •Deliver customer service outcomes in a KPI-driven, high-volume environment.

Pay and Benefits

Salary: USD 23.33 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveTuition Assistance

Key Requirements

  • •Minimum 1 year of customer-facing experience; 3+ years preferred.
  • •Experience in high-volume call centers with KPIs and measurable goals preferred.
  • •Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
  • •High School Diploma or GED required; college degree preferred.
  • •Strong customer service, interpersonal, problem-solving, and empathy skills.
Experience:1+ years
Education:High School
Skills:Customer serviceInterpersonal communicationProblem-solvingEmpathyMultitasking
Licenses:Personal Lines licenseProperty & Casualty license

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn