Global Head of Partner Strategy & Operations

Freshworks
San Mateo
Workplace: HybridFull timeUSD 211,310 - 261,030 annuallyFunction: Strategy & Corporate DevelopmentEducation: bachelorsSkills: ["Business acumen","Analytical rigor","Executive communication","Strategic thinking","Influencing without authority"]

Lead partner strategy and operational excellence for the Channels & Alliances organization, partnering with the SVP of Channels & Alliances and the VP of Revenue Operations. Drive annual planning, QBRs, operating reviews, and executive updates; identify initiatives to accelerate partner growth; and build executive dashboards and forecasting with Finance and RevOps. Manage complex cross-functional programs across Sales, Customer Success, Finance, Product, Marketing, Legal, and Revenue Operations in a high-growth SaaS environment.

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Freshworks
Freshworks
2 days ago

Global Head of Partner Strategy & Operations

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Job Summary

Lead partner strategy and operational excellence for the Channels & Alliances organization, partnering with the SVP of Channels & Alliances and the VP of Revenue Operations. Drive annual planning, QBRs, operating reviews, and executive updates; identify initiatives to accelerate partner growth; and build executive dashboards and forecasting with Finance and RevOps. Manage complex cross-functional programs across Sales, Customer Success, Finance, Product, Marketing, Legal, and Revenue Operations in a high-growth SaaS environment.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Director level

Key Responsibilities

  • •Serve as a strategic advisor to the SVP of Channels & Alliances, defining priorities, operating rhythms, and long-term strategy.
  • •Develop annual operating plans, objectives, and strategic initiatives aligned to company priorities.
  • •Prepare executive presentations, business reviews, and strategic recommendations for senior leadership.
  • •Lead planning processes including annual planning, QBRs, operating reviews, and executive business updates.
  • •Drive cross-functional initiatives across Sales, Finance, Marketing, Customer Success, Product, Legal, and Revenue Operations to improve systems, processes, and insights that enable growth.

Pay and Benefits

Salary: USD 211,310 - 261,030 annually
Equity and Bonus:Equity

Key Requirements

  • •12+ years of experience in Strategy, Business Operations, Revenue Operations, Management Consulting, or Strategic Planning in high-growth SaaS or enterprise technology companies.
  • •Partnered with VP- and SVP-level executives to define business strategy and execute organizational priorities.
  • •Proven success leading large-scale cross-functional initiatives from strategy through execution.
  • •Strong executive communication skills, including exceptional written, verbal, and presentation abilities.
  • •Bachelor's degree required; MBA or consulting background preferred.
Experience:SaaSEnterprise technologyManagement consulting
Education:Bachelor's
Skills:Business acumenAnalytical rigorExecutive communicationStrategic thinkingInfluencing without authority
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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