Senior Specialist - Multi Modal Solutions - Global Service Centre

DP World
India
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Analytical","Decision-making","Problem-solving","Written communication","Stakeholder management"]

Own end-to-end execution and governance for backoffice operations supporting the Trailers & Intermodal business within Multi Modal Solutions. Monitor order-to-cash and booking-to-invoice performance against KPIs/SLAs, resolve complex transaction exceptions and billing discrepancies, and ensure SOP, data privacy, and audit readiness. Coordinate with internal Control Tower, Billing, Finance, and Customer Service teams, drive process standardization and continuous improvement, and support automation and digitization initiatives.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DP World
DP World
1 day ago

Senior Specialist - Multi Modal Solutions - Global Service Centre

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own end-to-end execution and governance for backoffice operations supporting the Trailers & Intermodal business within Multi Modal Solutions. Monitor order-to-cash and booking-to-invoice performance against KPIs/SLAs, resolve complex transaction exceptions and billing discrepancies, and ensure SOP, data privacy, and audit readiness. Coordinate with internal Control Tower, Billing, Finance, and Customer Service teams, drive process standardization and continuous improvement, and support automation and digitization initiatives.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support end-to-end execution of order-to-cash and booking-to-invoice backoffice activities.
  • •Monitor operational performance against KPIs/SLAs including invoice accuracy, processing cycle time, and exception aging.
  • •Review complex transactions and data quality issues for accuracy, compliance, and exception resolution.
  • •Manage internal escalations for billing discrepancies, data mismatches, and processing delays; coordinate with Control Tower, Billing, Finance, and internal Customer Service teams.
  • •Support process improvements and transitions for new scope migrations, including root-cause analysis and automation/digitization initiatives (RPA, EDI enhancements, TMS/billing system upgrades).

Key Requirements

  • •6–8 years of transportation/logistics backoffice operations experience in billing, order management, or transactional support, ideally in a GSC/shared services environment.
  • •Prior experience in trucking and intermodal/drayage or trailer operations backoffice transportation/logistics transactional support.
  • •Strong knowledge of order/load management, documentation, billing/invoicing, and accessorial processes.
  • •Experience managing internal escalations and coordinating with cross-functional stakeholders (non-customer-facing).
  • •Bachelor’s degree in any discipline; certifications in logistics/supply chain/finance/accounting/Lean/Six Sigma/process excellence are a plus.
Experience:TruckingIntermodalDrayageTransportation logisticsShared servicesOrder-to-cashBilling invoicing
Education:Bachelor's
Skills:AnalyticalDecision-makingProblem-solvingWritten communicationStakeholder management
Certifications:LeanSix SigmaProcess ExcellenceTransportationLogisticsSupply ChainFinance/Accounting
Tech Stack:TMSBillingERPEDIReportingBIMicrosoft OfficeExcelRPA

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor