Staff Software Engineer - Customer Engagement & Docs Platform

Databricks
San Francisco
Workplace: OnsiteFull timeUSD 190,000 - 260,000 annuallyFunction: Software EngineeringExperience: 6+ yearsSkills: ["Mentoring","Communication","Collaboration","Problem-solving","Leadership"]

Staff Software Engineer at Databricks focusing on the Customer Engagement and Docs platform, combining product development with machine learning to analyze user behavior and build AI/LLM-powered solutions. You will lead design and deployment of evaluation, answer retrieval, and knowledge-accuracy systems, mentor engineers, and drive engineering excellence across distributed services in a secure enterprise environment.

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FursaFursa
Databricks
Databricks
1 year ago

Staff Software Engineer - Customer Engagement & Docs Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Staff Software Engineer at Databricks focusing on the Customer Engagement and Docs platform, combining product development with machine learning to analyze user behavior and build AI/LLM-powered solutions. You will lead design and deployment of evaluation, answer retrieval, and knowledge-accuracy systems, mentor engineers, and drive engineering excellence across distributed services in a secure enterprise environment.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Lead design, development, and deployment of systems for evaluation, answer retrieval and quality improvement for helping customers.
  • •Lead architectural decisions to ensure performance, reliability, and accuracy of the knowledge systems.
  • •Drive best practices for engineering excellence, including design reviews, code quality, testing strategies, and performance optimizations.
  • •Deliver high-quality, production-ready code and services end-to-end — including performance tuning, resiliency improvements, and debugging in live environments.
  • •Contribute to longer-term technical planning and support strategic initiatives in Assistant and Support organizations.

Pay and Benefits

Salary: USD 190,000 - 260,000 annually

Key Requirements

  • •6+ years of industry experience building and operating large-scale distributed systems.
  • •Demonstrated technical proficiency in machine learning and software engineering with a strong product-oriented approach.
  • •Ability to define and structure solutions in ambiguous problem domains.
  • •Ability to mentor and guide junior engineers and collaborate across team boundaries.
  • •Track record of driving high-impact, technically complex initiatives delivering customer or business value.
Experience:6+ yearsDistributed systemsMachine learningEnterprise softwareAI
Skills:MentoringCommunicationCollaborationProblem-solvingLeadership
Languages:English
Tech Stack:Machine LearningLLMsRetrieval systemsSearch technologiesDistributed systemsCode qualityTesting strategies

Company Brief

Databricks
Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn