Customer success manager, strategic

Watershed
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Stakeholder management","Problem-solving","Leadership","Negotiation"]

Strategic Customer Success Manager focused on a small set of high-value enterprise SaaS customers, driving retention, expansion, and business impact. Build executive relationships, guide roadmaps and governance, and coordinate cross-functional teams to deliver value while translating sustainability data into strategic business insights for C-suite stakeholders.

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FursaFursa
Watershed
Watershed
7 months ago

Customer success manager, strategic

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager focused on a small set of high-value enterprise SaaS customers, driving retention, expansion, and business impact. Build executive relationships, guide roadmaps and governance, and coordinate cross-functional teams to deliver value while translating sustainability data into strategic business insights for C-suite stakeholders.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own success for a small set of high-value customers, driving retention, growth, and impact.
  • •Build trusted executive relationships, showing how sustainability data drives strategy.
  • •Lead planning and governance with customers through roadmaps and executive reviews.
  • •Represent the customer internally to shape product priorities and strategy.
  • •Navigate complex customer organizations and coordinate internal teams to deliver value.
Travel: Low travel

Key Requirements

  • •7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
  • •Proven success building executive relationships and driving retention and expansion.
  • •Strong communicator with C-suite presence, able to link sustainability data to strategy.
  • •Skilled in change management, helping large organizations adopt new ways of working.
  • •Commercially fluent, partnering with Sales on renewals and growth.
Experience:7+ yearsEnterprise SaaSCSM
Skills:CommunicationStakeholder managementProblem-solvingLeadershipNegotiation
Languages:English

Company Brief

Watershed
Provides enterprise software to measure, report, and reduce greenhouse gas emissions. Watershed helps companies model emissions, set reduction targets, track progress, and purchase high-quality carbon removals and offsets.
Industry: Climate Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
Website