Sales Experience Specialist

CarMax
United States
Workplace: OnsiteFull timeUSD 27 - 40.5 hourlyFunction: SalesEducation: high_schoolSkills: ["Communication","Independent judgment","Relationship building","Delegation","Decision-making"]

Manage day-to-day sales experience to drive the store’s daily budget goals. Build and execute the Manage the Daily Business (MDB) plan, delegate work, and act as Sales Manager on Duty with transaction and phone triage support. Create iconic customer experiences by managing wait flow and resolving issues using collaboration across teams. Train and mentor sales talent, support hiring paperwork, and provide store coverage including administrative and compliance tasks.

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CarMax
CarMax
1 day ago

Sales Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage day-to-day sales experience to drive the store’s daily budget goals. Build and execute the Manage the Daily Business (MDB) plan, delegate work, and act as Sales Manager on Duty with transaction and phone triage support. Create iconic customer experiences by managing wait flow and resolving issues using collaboration across teams. Train and mentor sales talent, support hiring paperwork, and provide store coverage including administrative and compliance tasks.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Develop and execute the Manage the Daily Business (MDB) plan to achieve daily store budget goals.
  • •Delegate and direct daily work flow, prioritize Sales Manager activities, and collaborate with Managers on Duty across departments.
  • •Act as Sales Manager on Duty by handling daily task lists, transactional support, phone triage, and follow-up on delegated tasks.
  • •Deliver iconic customer experiences by managing the wait experience, resolving customer concerns, and collaborating using technology across locations, CEC, and Customer Relations.
  • •Support talent development by training and mentoring Sales Consultant Trainees, assisting with hiring paperwork, and covering open/close duties and administrative tasks.

Pay and Benefits

Salary: USD 27 - 40.5 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •High school diploma (or equivalent).
  • •Minimum 6 months prior sales or business operations experience.
  • •Sales and customer service experience (e.g., retail preferred).
  • •Basic skills with Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce (preferred).
  • •Completion of the Sales Experience Specialist Certification Program.
Experience:RetailSalesCustomer service
Education:High School
Skills:CommunicationIndependent judgmentRelationship buildingDelegationDecision-making
Certifications:Sales Experience Specialist Certification Program
Tech Stack:Microsoft Office SuiteWordExcelPowerPointSalesforce

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn