Personal Banking Advisor.

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: []

Interact with customers over the phone to understand their banking needs, deliver excellent service, and resolve issues on the spot. Explain banking procedures and retail banking products, convert customer conversations into sales opportunities to meet financial targets, and clarify processes and information. Operate within bank and Direct Banking Center guidelines, capture customer feedback for continual product improvement, and perform root-cause analysis and reversals of charges and fees when necessary.

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FursaFursa
Mashreq
Mashreq
1 month ago

Personal Banking Advisor.

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Interact with customers over the phone to understand their banking needs, deliver excellent service, and resolve issues on the spot. Explain banking procedures and retail banking products, convert customer conversations into sales opportunities to meet financial targets, and clarify processes and information. Operate within bank and Direct Banking Center guidelines, capture customer feedback for continual product improvement, and perform root-cause analysis and reversals of charges and fees when necessary.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Interact with customers over the phone to understand their banking needs.
  • •Provide excellent customer service to achieve customer loyalty.
  • •Resolve problems over the telephone on the spot.
  • •Convert sales opportunities to meet financial targets.
  • •Clarify and explain procedures and products over the telephone, and capture/report customer feedback for continual product development.

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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