Personal Banking Advisor - Egypt (Sphynx) - Customer Experience

Interact with customers over the phone to understand their banking needs, deliver excellent service, and resolve issues on the spot. Explain banking procedures and retail banking products, convert customer conversations into sales opportunities to meet financial targets, and clarify processes and information. Operate within bank and Direct Banking Center guidelines, capture customer feedback for continual product improvement, and perform root-cause analysis and reversals of charges and fees when necessary.