Agent Strategist - SF

Vapi
San Francisco
Workplace: OnsiteFull timeUSD 130,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Stakeholder management","Communication","Organization","Problem-solving","Attention to detail"]

A senior post-sales leader oversees enterprise deployments, driving retention, expansion, and long-term customer value by orchestrating cross-functional execution, health monitoring, and renewal strategies across a portfolio of strategic accounts.

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FursaFursa
Vapi
Vapi
6 months ago

Agent Strategist - SF

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

A senior post-sales leader oversees enterprise deployments, driving retention, expansion, and long-term customer value by orchestrating cross-functional execution, health monitoring, and renewal strategies across a portfolio of strategic accounts.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of enterprise accounts and build trusted relationships with key stakeholders
  • •Understand customer deployment architectures, use cases, and success criteria to drive outcomes
  • •Audit health metrics, renewal timelines, usage patterns, and engagement cadence to inform action
  • •Collaborate with FDE, CSE, Sales, and Product to align on open workstreams and deployment priorities
  • •Drive renewal conversations and surface expansion opportunities using usage data and deployment success metrics

Pay and Benefits

Salary: USD 130,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityMeal AllowanceGym Membership

Key Requirements

  • •5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company
  • •Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations
  • •Strong stakeholder management skills with the ability to engage VP and C-level executives
  • •Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code
  • •Experienced in renewal and expansion motions and comfortable building commercial narratives
Experience:5+ yearsSaaSAPI-firstEnterprise software
Skills:Stakeholder managementCommunicationOrganizationProblem-solvingAttention to detail
Tech Stack:APIsCRMData analytics

Company Brief

Vapi
Provides AI-powered tools that help developers build, test, and document APIs using natural language and automation, simplifying integration and accelerating API development while offering SDK generation, mock servers, and team collaboration features.
Industry: Developer Tools
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