Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Teamwork","Communication","Customer service"]

Lead a heavy equipment maintenance team at a rental facility in Port Washington, using real-time operational data to create and monitor work orders, track service intervals, and diagnose issues. Coordinate and supervise maintenance quality, schedule repairs for customer and company-owned equipment, and resolve customer inquiries to keep service satisfaction high. Drive employee training, development, and a safe work environment using EquipmentShare’s T3 platform.

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FursaFursa
EquipmentShare
EquipmentShare
2 days ago

Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead a heavy equipment maintenance team at a rental facility in Port Washington, using real-time operational data to create and monitor work orders, track service intervals, and diagnose issues. Coordinate and supervise maintenance quality, schedule repairs for customer and company-owned equipment, and resolve customer inquiries to keep service satisfaction high. Drive employee training, development, and a safe work environment using EquipmentShare’s T3 platform.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
  • •Create, assign, and monitor work orders; track service intervals; order parts and diagnose issues using real-time data.
  • •Coordinate and supervise quality performance of equipment mechanics and service personnel.
  • •Schedule repairs for customer and company-owned rental equipment and maintain customer relationships.
  • •Train and develop employees and maintain a safe work environment; respond to and resolve customer inquiries and complaints.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysGym Membership

Key Requirements

  • •3 years of maintenance and service experience in the rental industry or related construction field.
  • •Strong interpersonal and problem-solving skills.
  • •Ability to adapt to a fast-paced growing environment and stay up to date on EquipmentShare products and services.
  • •Superior customer service skills, with teamwork and verbal/written communication.
  • •High school diploma; trade school certificate preferred.
Experience:ConstructionRental industryField serviceMaintenance
Education:High School
Skills:Interpersonal skillsProblem-solvingTeamworkCommunicationCustomer service
Licenses:Valid driver's license
Languages:English
Tech Stack:EquipmentShare T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn