Patient Support Coordinator (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Executive & General ManagementSkills: ["Communication","Empathy","Problem-solving","Organization","Calm under pressure"]

Provide post-intake patient support for Sailor Health by handling scheduling changes, billing questions, and tech troubleshooting (including Zoom) as patients’ go-to point of contact. Manage customer service requests via phone, email, and text with empathy, precision, and professionalism. Ensure patients feel informed and supported while helping older adults access high-quality mental healthcare.

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Sailor Health
Sailor Health
4 days ago

Patient Support Coordinator (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide post-intake patient support for Sailor Health by handling scheduling changes, billing questions, and tech troubleshooting (including Zoom) as patients’ go-to point of contact. Manage customer service requests via phone, email, and text with empathy, precision, and professionalism. Ensure patients feel informed and supported while helping older adults access high-quality mental healthcare.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Provide exceptional post-intake support to patients as their primary point of contact.
  • •Manage scheduling changes and related requests.
  • •Answer billing questions and help troubleshoot issues.
  • •Handle patient requests via phone, email, and text with empathy and professionalism.
  • •Troubleshoot Zoom and support patients through next steps so they feel informed and cared for.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually
Perks:Remote Work

Key Requirements

  • •Communicate clearly and kindly, translating complex billing or scheduling information into reassuring guidance.
  • •Solve problems in a detail-oriented way, spotting issues early and following up to get it right the first time.
  • •Stay calm under pressure while juggling multiple requests with empathy and professionalism.
  • •Learn and adapt quickly to new platforms, including EHR tools like Healthie and messaging tools like OhMD.
  • •Have mission-driven, relevant experience such as customer support, patient support, care coordination, or healthcare administration.
Experience:HealthcareMental health
Skills:CommunicationEmpathyProblem-solvingOrganizationCalm under pressure
Tech Stack:ZoomHealthieOhMDEHR

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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