Amadeus

2 weeks ago

Customer Success Management Principal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Partner with Travel Sellers to maximize the value of Amadeus solutions by driving adoption, usage, and measurable business outcomes post-implementation. Lead early customer alignment, co-create success plans, run go-live and 90-day adoption check-ins, and monitor customer health via KPIs and dashboards. Coordinate support for technical challenges and work with pre-sales and account management on renewals, upsells, and account expansion.

Location: Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Ensure the team performs at a high level through technical proficiency and may formally train specialists/senior specialists.
•Facilitate up-front customer alignment and goal-setting by coordinating engagements, stakeholder mapping, and co-creating customer success plans.
•Ensure early adoption and usage by sharing progress updates, leading go-live meetings, and running 90-day check-ins to boost adoption.
•Manage ongoing customer health by reviewing KPIs, conducting business reviews, and coordinating support when customers face technical challenges.
•Support account managers in renewals and expansion by identifying opportunities, engaging relevant teams, and sharing customer progress toward value.

Key Requirements

•8+ years of experience in the travel industry, with experience in air travel/flights and API/web services (desirable).
•Experience in roles with significant customer interaction across all levels, with strong understanding of customer needs and business drivers.
•Demonstrated ability to advocate for customers internally and maintain curiosity and knowledge about Amadeus solutions.
•Ability to develop networks internally and with customers.
•Bachelor's degree in business or related fields.

Experience:8+ yearsTravel industryAir travelAPI/web services

Education:Bachelor's

Skills:CommunicationCross-functional collaborationCustomer advocacyNetworking

Languages:EnglishChinese

Tech Stack:APIWeb ServicesMicrosoft OfficeSalesforce.comQlikTableau

Company Brief

Amadeus

Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn

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Amadeus

2 weeks ago

Customer Success Management Principal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Ensure the team performs at a high level through technical proficiency and may formally train specialists/senior specialists.
•Facilitate up-front customer alignment and goal-setting by coordinating engagements, stakeholder mapping, and co-creating customer success plans.
•Ensure early adoption and usage by sharing progress updates, leading go-live meetings, and running 90-day check-ins to boost adoption.
•Manage ongoing customer health by reviewing KPIs, conducting business reviews, and coordinating support when customers face technical challenges.
•Support account managers in renewals and expansion by identifying opportunities, engaging relevant teams, and sharing customer progress toward value.

Key Requirements

•8+ years of experience in the travel industry, with experience in air travel/flights and API/web services (desirable).
•Experience in roles with significant customer interaction across all levels, with strong understanding of customer needs and business drivers.
•Demonstrated ability to advocate for customers internally and maintain curiosity and knowledge about Amadeus solutions.
•Ability to develop networks internally and with customers.
•Bachelor's degree in business or related fields.

Experience:8+ yearsTravel industryAir travelAPI/web services

Education:Bachelor's

Skills:CommunicationCross-functional collaborationCustomer advocacyNetworking

Languages:EnglishChinese

Tech Stack:APIWeb ServicesMicrosoft OfficeSalesforce.comQlikTableau

Company Brief

Amadeus

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn