Customer Support Executive – Sales

Provide end-to-end customer support across the sales lifecycle, including order processing, documentation, and customer communication. Serve as the primary contact for order status, deliveries, and basic commercial queries, while coordinating with planning, production, stores, and logistics to ensure timely execution. Maintain quotations, order acknowledgements, and delivery updates, manage ERP/CRM order tracking, resolve complaints and escalations, and support sales reporting and forecasting.