Customer Experience - Dental Lab Technician (Removables)

Dandy
Barcelona
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Empathy","Problem-solving"]

Join a fast-growing digital dental lab as a Customer Experience Dental Lab Technician (Removables). Collaborate with clinicians in real-time to refine case designs, provide live technical support, and translate clinical feedback into production outcomes, ensuring high-quality, empathetic service and strong clinician relationships.

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Dandy
Dandy
3 months ago

Customer Experience - Dental Lab Technician (Removables)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Join a fast-growing digital dental lab as a Customer Experience Dental Lab Technician (Removables). Collaborate with clinicians in real-time to refine case designs, provide live technical support, and translate clinical feedback into production outcomes, ensuring high-quality, empathetic service and strong clinician relationships.
Location: Barcelona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Collaborate on treatment plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. Provide expert guidance on complex cases and build customer confidence in our digital tools.
  • •Provide live clinical support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
  • •Facilitate cross-functional communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Pay and Benefits

Perks:Health InsuranceDentalRetirement SavingsParental Leave

Key Requirements

  • •3+ years in a dental technician role
  • •2+ years of experience in 3Shape CAD/CAM design (implant and crown & bridge)
  • •deep understanding of digital dental workflows (implant systems, scan bodies, best design practices)
  • •technologically adept with the ability to learn and navigate dental design platforms quickly
  • •proven ability to build rapport with clinicians, provide empathetic support, and manage complex concerns with professionalism and care
Experience:3+ yearsDental
Skills:CommunicationEmpathyProblem-solving
Languages:SpanishEnglish
Tech Stack:3Shape CAD/CAMImplant systemsScan bodiesDigital workflows

Company Brief

Dandy
Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Seed
Headquarters: New York, United States
Founded: 2016
Glassdoor
Glassdoor: 3.4
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