10 hours ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own the post-go-live experience for a portfolio of customers using Workday’s emerging HCM solutions. Drive product adoption, customer health, value realization, and retention by building joint success plans, monitoring risk and renewal readiness, and translating analytics into executive-ready narratives. Partner cross-functionally with Sales, Product, Support, and Services, facilitate stakeholder meetings, guide change management, and enable HR and people leaders to use dashboards effectively.

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-go-live experience, accountable for adoption, customer health, value realization, and retention across a customer portfolio.
•Develop and maintain joint success plans with goals, key metrics, and roadmaps for adoption and program maturity.
•Monitor customer health and renewal readiness, coordinate actions when risks are identified, and manage escalations as needed.
•Translate product data and analytics into executive-ready narratives, including “so what” and “now what” guidance.
•Facilitate key stakeholder meetings, guide change management, and enable HR and people leaders through training and coaching.

Pay and Benefits

Salary: PLN 188,400 - 282,600 annually

Equity and Bonus:Equity

Key Requirements

•3-5+ years of experience in Customer Success, Consulting, HR/People Analytics, or related roles in B2B SaaS or enterprise software.
•Experience working with enterprise customers and engaging with business-level and executive-level contacts.
•Ability to build strategic, outcomes-focused relationships and influence senior stakeholders using data and insights.
•Experience with CS and CRM tools (e.g., Gainsight or Planhat, Salesforce or similar) to manage customer health, usage, and engagement.
•Experience analyzing customer/workforce/people data to identify trends and guide recommendations and priorities.

Experience:3-5 yearsB2B SaaSEnterprise software

Skills:Relationship buildingStakeholder managementCommunicationData-driven decision-makingFacilitation

Tech Stack:GainsightPlanhatSalesforcePeakonVNDLYDashboardsCRMAnalytics

Company Brief

Workday

Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn

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Workday

10 hours ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-go-live experience, accountable for adoption, customer health, value realization, and retention across a customer portfolio.
•Develop and maintain joint success plans with goals, key metrics, and roadmaps for adoption and program maturity.
•Monitor customer health and renewal readiness, coordinate actions when risks are identified, and manage escalations as needed.
•Translate product data and analytics into executive-ready narratives, including “so what” and “now what” guidance.
•Facilitate key stakeholder meetings, guide change management, and enable HR and people leaders through training and coaching.

Pay and Benefits

Salary: PLN 188,400 - 282,600 annually

Equity and Bonus:Equity

Key Requirements

•3-5+ years of experience in Customer Success, Consulting, HR/People Analytics, or related roles in B2B SaaS or enterprise software.
•Experience working with enterprise customers and engaging with business-level and executive-level contacts.
•Ability to build strategic, outcomes-focused relationships and influence senior stakeholders using data and insights.
•Experience with CS and CRM tools (e.g., Gainsight or Planhat, Salesforce or similar) to manage customer health, usage, and engagement.
•Experience analyzing customer/workforce/people data to identify trends and guide recommendations and priorities.

Experience:3-5 yearsB2B SaaSEnterprise software

Skills:Relationship buildingStakeholder managementCommunicationData-driven decision-makingFacilitation

Tech Stack:GainsightPlanhatSalesforcePeakonVNDLYDashboardsCRMAnalytics

Company Brief

Workday

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn