Customer Success Manager

Workday
Warsaw
Workplace: OnsiteFull timePLN 188,400 - 282,600 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Relationship building","Stakeholder management","Communication","Data-driven decision-making","Facilitation"]

Own the post-go-live experience for a portfolio of customers using Workday’s emerging HCM solutions. Drive product adoption, customer health, value realization, and retention by building joint success plans, monitoring risk and renewal readiness, and translating analytics into executive-ready narratives. Partner cross-functionally with Sales, Product, Support, and Services, facilitate stakeholder meetings, guide change management, and enable HR and people leaders to use dashboards effectively.

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FursaFursa
Workday
Workday
1 month ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 43 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-go-live experience for a portfolio of customers using Workday’s emerging HCM solutions. Drive product adoption, customer health, value realization, and retention by building joint success plans, monitoring risk and renewal readiness, and translating analytics into executive-ready narratives. Partner cross-functionally with Sales, Product, Support, and Services, facilitate stakeholder meetings, guide change management, and enable HR and people leaders to use dashboards effectively.
Location: Warsaw
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the post-go-live experience, accountable for adoption, customer health, value realization, and retention across a customer portfolio.
  • •Develop and maintain joint success plans with goals, key metrics, and roadmaps for adoption and program maturity.
  • •Monitor customer health and renewal readiness, coordinate actions when risks are identified, and manage escalations as needed.
  • •Translate product data and analytics into executive-ready narratives, including “so what” and “now what” guidance.
  • •Facilitate key stakeholder meetings, guide change management, and enable HR and people leaders through training and coaching.

Pay and Benefits

Salary: PLN 188,400 - 282,600 annually
Equity and Bonus:Equity

Key Requirements

  • •3-5+ years of experience in Customer Success, Consulting, HR/People Analytics, or related roles in B2B SaaS or enterprise software.
  • •Experience working with enterprise customers and engaging with business-level and executive-level contacts.
  • •Ability to build strategic, outcomes-focused relationships and influence senior stakeholders using data and insights.
  • •Experience with CS and CRM tools (e.g., Gainsight or Planhat, Salesforce or similar) to manage customer health, usage, and engagement.
  • •Experience analyzing customer/workforce/people data to identify trends and guide recommendations and priorities.
Experience:3-5 yearsB2B SaaSEnterprise software
Skills:Relationship buildingStakeholder managementCommunicationData-driven decision-makingFacilitation
Tech Stack:GainsightPlanhatSalesforcePeakonVNDLYDashboardsCRMAnalytics

Company Brief

Workday
Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Pleasanton, United States
Founded: 2005
WebsiteLinkedIn