Technical Account Manager

7AI
Boston, Massachusetts
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Customer advocacy","Program management","Stakeholder management","Communication","Judgment"]

Own the end-to-end post-sale customer lifecycle, driving onboarding, adoption, value realization, and expansion readiness. Partner cross-functionally with Product, Engineering, and Sales to align workflows, enable customers, and maintain hands-on ownership of customer environments. Monitor customer health and platform performance, manage risks and escalations, and run executive communication cadences including QBRs. Translate customer insights into product feedback to improve security workflows and measurable outcomes.

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FursaFursa
7AI
7AI
2 days ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the end-to-end post-sale customer lifecycle, driving onboarding, adoption, value realization, and expansion readiness. Partner cross-functionally with Product, Engineering, and Sales to align workflows, enable customers, and maintain hands-on ownership of customer environments. Monitor customer health and platform performance, manage risks and escalations, and run executive communication cadences including QBRs. Translate customer insights into product feedback to improve security workflows and measurable outcomes.
Location: Boston, Massachusetts
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end post-sale customer lifecycle, including onboarding, adoption, value realization, and expansion readiness.
  • •Build success plans, stakeholder maps, program milestones, and cross-functional workstreams to drive customer outcomes.
  • •Lead onboarding execution and operational enablement, tailoring solutions to maximize long-term adoption and value.
  • •Maintain hands-on ownership of customer environments, including platform configuration, Skills/workflow creation, and ongoing tuning and optimization.
  • •Monitor customer health and platform performance, manage risks/blockers/escalations, and run customer communication cadences (status reviews, executive check-ins, QBRs).

Key Requirements

  • •5+ years in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
  • •Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or complex technology environments.
  • •Strong program management skills to drive alignment across stakeholders, workstreams, and milestones.
  • •Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
  • •Excellent written and verbal communication, translating technical concepts into business value for practitioner and executive audiences.
Experience:5+ yearsCybersecurityAIEnterpriseComplex technologyStartupHigh-growth environments
Skills:Customer advocacyProgram managementStakeholder managementCommunicationJudgment
Tech Stack:WorkflowsIntegrationsAPIsPlatform implementationsPlatform configurationSecurity workflowsAutomation

Company Brief

7AI
7AI builds an agentic security platform that uses AI agents to offload non-human security work and improve cybersecurity operations. It focuses on helping enterprise defenders handle alert volume, automate investigations, and strengthen security outcomes.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Boston, United States
WebsiteLinkedIn