Manager - Outbound Sales (CX - NA)

Freshworks
Bengaluru
Workplace: OnsiteFull timeFunction: SalesExperience: 8-12 yearsSkills: ["Leadership","Coaching","Strategic thinking","Communication","Data-driven decision-making"]

Lead Freshworks’ Freshdesk outbound sales team for North America from Bangalore, owning the end-to-end sales lifecycle for your territory. Manage and coach outbound Account Executives and Business Development Managers to hit quota through rigorous pipeline reviews, metrics, and territory optimization. Drive AI-enabled outbound personalization (“AI at the last mile”) and use conversation intelligence and predictive analytics to improve discovery, closing sequences, and deal outcomes.

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Freshworks
Freshworks
1 day ago

Manager - Outbound Sales (CX - NA)

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Job Summary

Lead Freshworks’ Freshdesk outbound sales team for North America from Bangalore, owning the end-to-end sales lifecycle for your territory. Manage and coach outbound Account Executives and Business Development Managers to hit quota through rigorous pipeline reviews, metrics, and territory optimization. Drive AI-enabled outbound personalization (“AI at the last mile”) and use conversation intelligence and predictive analytics to improve discovery, closing sequences, and deal outcomes.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Manage, coach, and scale a team of outbound Account Executives and Business Development Managers, ensuring delivery, quota attainment, and professional growth.
  • •Own the end-to-end sales lifecycle for the Freshdesk segment, scaling outbound processes while maintaining high-touch mentorship.
  • •Set performance standards and operational metrics, running regular pipeline reviews and check-ins to ensure goals are hit.
  • •Use regional territory data and outbound campaign metrics to optimize messaging, outbound sequencing, and market penetration strategies.
  • •Integrate generative AI tools for personalized outreach and leverage real-time conversation intelligence to optimize discovery and closing sequences.

Key Requirements

  • •8–12 years of total experience in B2B SaaS sales, including 2–3 years of direct people management experience in outbound or inside sales.
  • •Proven experience managing end-to-end sales cycles from lead generation to closure targeting North American enterprise or mid-market segments.
  • •Track record of investing in people through regular one-on-ones, timely performance feedback, and clear career development for direct reports.
  • •Operational rigor and data-driven decision-making using advanced analytics to identify and fix systemic performance gaps.
  • •Ability and willingness to work a permanent night shift schedule (US business hours) onsite out of the Bangalore office.
Experience:8-12 yearsB2B SaaSNorth AmericaOutbound salesB2B sales
Skills:LeadershipCoachingStrategic thinkingCommunicationData-driven decision-making
Languages:English
Tech Stack:FreshdeskAIGenerative AIPredictive analyticsSalesforceOutreach.ioLinkedIn Sales NavigatorZoomInfo

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor