Sonatype

2 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior, relationship-driven Customer Success Manager with a technical foundation. Mentor customers on implementation strategies, drive onboarding and adoption of Sonatype products, build trusted relationships with technical and business stakeholders, translate technical solutions into measurable business value, and collaborate cross-functionally to improve outcomes and renewals across US-based enterprise customers.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Mentor and guide customers on implementation strategies and usage best practices for Sonatype products.
•Support smooth onboarding, faster adoption, and expanded platform utilization across customer environments.
•Build trusted relationships with technical and business stakeholders, from practitioners to executive leaders.
•Help customers connect technical implementation with business value, including ROI, risk reduction, and improved software delivery outcomes.
•Proactively identify gaps in the customer experience, early warning signals, adoption risks, and opportunities for improvement.

Pay and Benefits

Perks:Remote Work

Key Requirements

•7–10 years of related experience, with flexibility for candidates who bring strong, relevant technical and customer-facing experience.
•Strong communication skills, with the ability to engage both technical users and business stakeholders.
•Background in software development, DevOps, security, or engineering (software engineering, DevOps, DevSecOps, cloud, QA, security operations, solutions architect, or technical consulting).
•Broad knowledge of current SDLC and the tooling that development organizations use to build applications
•Experience working with enterprise customers in a client-facing or advisory capacity

Experience:7+ yearsSoftwareDevopsSecurityCloudEngineering

Skills:CommunicationRelationship-buildingProblem-solvingLeadershipConsultative

Languages:English

Tech Stack:SalesforceGainsightAPIsNexus PlatformAI

Company Brief

Sonatype

Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn

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Sonatype

2 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Mentor and guide customers on implementation strategies and usage best practices for Sonatype products.
•Support smooth onboarding, faster adoption, and expanded platform utilization across customer environments.
•Build trusted relationships with technical and business stakeholders, from practitioners to executive leaders.
•Help customers connect technical implementation with business value, including ROI, risk reduction, and improved software delivery outcomes.
•Proactively identify gaps in the customer experience, early warning signals, adoption risks, and opportunities for improvement.

Pay and Benefits

Perks:Remote Work

Key Requirements

•7–10 years of related experience, with flexibility for candidates who bring strong, relevant technical and customer-facing experience.
•Strong communication skills, with the ability to engage both technical users and business stakeholders.
•Background in software development, DevOps, security, or engineering (software engineering, DevOps, DevSecOps, cloud, QA, security operations, solutions architect, or technical consulting).
•Broad knowledge of current SDLC and the tooling that development organizations use to build applications
•Experience working with enterprise customers in a client-facing or advisory capacity

Experience:7+ yearsSoftwareDevopsSecurityCloudEngineering

Skills:CommunicationRelationship-buildingProblem-solvingLeadershipConsultative

Languages:English

Tech Stack:SalesforceGainsightAPIsNexus PlatformAI

Company Brief

Sonatype

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn