Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide advanced troubleshooting for Fortinet’s core products, especially FortiGate, acting as a support and escalation point for customers and partners. Collect and analyze configuration and system information, recommend corrective actions, and reproduce issues in lab environments to isolate root causes. Manage technical cases through escalation and closure, lead customer management meetings, consult technical documentation, and deliver customer education when knowledge gaps arise.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Provide troubleshooting expertise on Fortinet products, especially FortiGate.
•Collect, analyze, and recommend change recommendations for configuration and customer system information.
•Reproduce customer environments on lab equipment to isolate and solve problems; recommend potential new solutions.
•Follow up on technical cases with proper escalation and manage cases until closure while managing customer communications and expectations.
•Consult technical documentation, bulletins, and release notes for known problems and provide customer education when needed.

Pay and Benefits

Equity and Bonus:Equity

Schedule:4-Day Week

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick Time

Key Requirements

•3+ years of experience in technical support or system administration in a networking/security company (or equivalent education).
•Bachelor’s degree in computer science, software engineering, or related field (equivalent training/experience acceptable).
•Deep working knowledge of operating systems: Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingSecurity

Education:Bachelor's in Computer science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer supportKnowledge sharing

Languages:English

Tech Stack:FortiGateFortinet productsWindowsOSXUnix/LinuxTCP/IPRouting protocolsL2/L3 switchingFirewallsIDS/IPSVPNVirus scanningAI toolsKCS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 weeks ago

Senior Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Provide troubleshooting expertise on Fortinet products, especially FortiGate.
•Collect, analyze, and recommend change recommendations for configuration and customer system information.
•Reproduce customer environments on lab equipment to isolate and solve problems; recommend potential new solutions.
•Follow up on technical cases with proper escalation and manage cases until closure while managing customer communications and expectations.
•Consult technical documentation, bulletins, and release notes for known problems and provide customer education when needed.

Pay and Benefits

Equity and Bonus:Equity

Schedule:4-Day Week

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick Time

Key Requirements

•3+ years of experience in technical support or system administration in a networking/security company (or equivalent education).
•Bachelor’s degree in computer science, software engineering, or related field (equivalent training/experience acceptable).
•Deep working knowledge of operating systems: Windows, OSX, and Unix/Linux.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
•Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning.

Experience:3+ yearsNetworkingSecurity

Education:Bachelor's in Computer science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCommunicationCustomer supportKnowledge sharing

Languages:English

Tech Stack:FortiGateFortinet productsWindowsOSXUnix/LinuxTCP/IPRouting protocolsL2/L3 switchingFirewallsIDS/IPSVPNVirus scanningAI toolsKCS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn