Modash

1 month ago

Customer Support Specialist, Europe (based in Tallinn, Estonia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Be the go-to support partner for Modash customers, helping them solve the right problems quickly and confidently. You’ll assist via Intercom and email, troubleshoot issues, collaborate with a cross-continental team, and contribute to knowledge bases, incident communications, and product feedback to improve the customer experience across Europe.

Location: Tallinn

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Be the go-to support partner for customers via Intercom and email, solving the right problem and leaving users confident using Modash.
•Troubleshoot product issues: reproduce problems, ask targeted questions, and guide customers to solutions.
•Escalate bugs/issues with clear context (steps, examples, links, impact) when needed.
•Keep our Help Center and internal docs up to date, and contribute to incident communications when required.
•Identify patterns from tickets and share feedback to help continuously improve the product.

Pay and Benefits

Perks:Paid LeaveRemote Work

Key Requirements

•2+ years of experience in customer support (ideally in SaaS).
•Strong English, both written and spoken.
•Ability to explain complex concepts clearly and kindly.
•Comfortable troubleshooting: reproduce issues, ask follow-up questions, and narrow down the root cause.
•Own your cases from start to finish, with clear updates and note-taking to help others.

Experience:2+ yearsSaaSInfluencer marketingE-commerce tools

Skills:CommunicationProblem-solvingOwnershipCalm under pressureOrganization

Languages:English

Tech Stack:IntercomNotionStripeFullStoryModash

Company Brief

Modash

Provides influencer discovery, analytics, and campaign management software to help brands find creators, measure audience quality, track campaign performance, and optimize influencer marketing at scale.

Industry: Influencer & Creator Economy

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: London, United Kingdom

Founded: 2018

Website

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Modash

1 month ago

Customer Support Specialist, Europe (based in Tallinn, Estonia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Tallinn

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Be the go-to support partner for customers via Intercom and email, solving the right problem and leaving users confident using Modash.
•Troubleshoot product issues: reproduce problems, ask targeted questions, and guide customers to solutions.
•Escalate bugs/issues with clear context (steps, examples, links, impact) when needed.
•Keep our Help Center and internal docs up to date, and contribute to incident communications when required.
•Identify patterns from tickets and share feedback to help continuously improve the product.

Pay and Benefits

Perks:Paid LeaveRemote Work

Key Requirements

•2+ years of experience in customer support (ideally in SaaS).
•Strong English, both written and spoken.
•Ability to explain complex concepts clearly and kindly.
•Comfortable troubleshooting: reproduce issues, ask follow-up questions, and narrow down the root cause.
•Own your cases from start to finish, with clear updates and note-taking to help others.

Experience:2+ yearsSaaSInfluencer marketingE-commerce tools

Skills:CommunicationProblem-solvingOwnershipCalm under pressureOrganization

Languages:English

Tech Stack:IntercomNotionStripeFullStoryModash

Company Brief

Modash

Industry: Influencer & Creator Economy

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: London, United Kingdom

Founded: 2018

Website