Service Operations Coordinator

Coordinate day-to-day service operations to ensure timely, high-quality customer support for issues raised by customers and partners. Monitor KPIs, maintain SOP and process documentation, escalate and follow up on complex cases, and troubleshoot daily operational problems with internal teams, BPO partners, and vendors/riders. Provide empathetic customer service, communicate blockers and outcomes to stakeholders, and support new initiatives and continuous improvement.