Technical Account Manager, Identity Security

Cyera
New York
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Communication","Interpersonal skills","Stakeholder management","Strategic advising"]

Serve as the trusted technical voice for identity security customers, bridging your teams with customer technical stakeholders. Own onboarding and customer life-cycle engagements, including architecture deep dives, training, and QBRs. Resolve technical challenges, advocate customer needs internally, and drive long-term value through adoption, renewals, and expansion. Collaborate with Engineering, Product, and Sales to shape future product development and remove obstacles to customer success.

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FursaFursa
Cyera
Cyera
1 day ago

Technical Account Manager, Identity Security

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the trusted technical voice for identity security customers, bridging your teams with customer technical stakeholders. Own onboarding and customer life-cycle engagements, including architecture deep dives, training, and QBRs. Resolve technical challenges, advocate customer needs internally, and drive long-term value through adoption, renewals, and expansion. Collaborate with Engineering, Product, and Sales to shape future product development and remove obstacles to customer success.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the voice of the customer internally, advocating for customer needs and requirements.
  • •Lead technical onboarding for new customers, partnering with internal teams to ensure a smooth experience.
  • •Build and maintain key stakeholder relationships, serving as a strategic advisor and supporting executive engagement.
  • •Monitor customer usage and engagement to identify opportunities for renewals and upselling/cross-selling.
  • •Drive customer life-cycle engagements (strategy sessions, architecture deep dives, training, and QBRs) while collecting feedback and tracking health/usage indicators.

Pay and Benefits

Perks:Remote WorkPaid LeaveHealth InsuranceVisionDentalLife InsuranceDisability Insurance

Key Requirements

  • •5+ years of experience in customer-facing roles such as Technical Account Manager, Professional Services, Solution Architect/Engineering, Technical Support, or Customer Success.
  • •Extensive experience providing Cyber/Identity solutions to large enterprise customers.
  • •Experience interfacing with technical end customers (e.g., IT practitioners, Developers, DevOps, Identity & Security teams).
  • •Proven ability to increase customer satisfaction, adoption, and retention, owning onboarding through renewal and expansion.
  • •Strong communication and interpersonal skills with problem-solving ability to troubleshoot complex technical issues.
Experience:EnterpriseCyber/identityCustomer successTechnical onboarding
Skills:Problem-solvingCommunicationInterpersonal skillsStakeholder managementStrategic advising

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor