Customer Relationship Officer - Buffer

Abu Dhabi Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Sales skills","Training skills","Management information skills","Compliance mindset","Process improvement"]

Manage customer products and services to deliver quality service and represent ADIB with a warm, professional experience. Handle deposit and finance account inquiries, ensure proper documentation, approvals, KYC compliance, and accurate system updates. Drive sales by selling and cross-selling ADIB products and supporting branch targets. Lead subordinate coordination, training, appraisal, and maintain operational controls, compliance, and continuous improvements for service efficiency.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
21 hours ago

Customer Relationship Officer - Buffer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage customer products and services to deliver quality service and represent ADIB with a warm, professional experience. Handle deposit and finance account inquiries, ensure proper documentation, approvals, KYC compliance, and accurate system updates. Drive sales by selling and cross-selling ADIB products and supporting branch targets. Lead subordinate coordination, training, appraisal, and maintain operational controls, compliance, and continuous improvements for service efficiency.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage deposit account documentation and inquiries, including opening/closing accounts and proper completion of forms while following KYC policies and Central Bank instructions.
  • •Handle finance and covered card inquiries by maintaining customer files, preparing finance applications, obtaining approvals, and entering data into the system.
  • •Sell and cross-sell ADIB products and promote ADIB’s image to support service delivery.
  • •Manage subordinates by coordinating activities, planning training and appraisal, and performing other assigned tasks.
  • •Support CRM in budget variance comments and internal audit/ICD responses, and comply with key operational controls and policies.

Key Requirements

  • •Broad knowledge of ADIB’s retail banking financial products and services.
  • •Thorough knowledge of ADIB’s retail credit and operational policies and procedures.
  • •Good knowledge of UAE banking practices, regulations, risks, and Central Bank regulations.
  • •Ability to handle deposit and finance account documentation, maintain customer files, and prepare finance applications with approvals.
  • •Sales and staff management skills, including training and appraisal of subordinates.
Experience:Retail bankingUAE banking
Skills:Sales skillsTraining skillsManagement information skillsCompliance mindsetProcess improvement

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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