Director of Product

Hatch
United States
Workplace: RemoteFull timeUSD 237,500 - 388,000Function: Executive & General ManagementSkills: ["Leadership","Strategic thinking","Mentorship","Cross-functional collaboration","Executive communication"]

Lead product strategy and execution for an AI customer service platform that scales 1:1 communication across voice, SMS, and email. Inspire and develop PM talent while partnering closely with engineering, design, data science, and go-to-market to deliver a fast roadmap. Make investment trade-offs between monetization, user trust, and execution risk, and drive innovation in agentic tooling grounded in customer feedback and measurable outcomes.

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FursaFursa
Hatch
Hatch
2 days ago

Director of Product

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead product strategy and execution for an AI customer service platform that scales 1:1 communication across voice, SMS, and email. Inspire and develop PM talent while partnering closely with engineering, design, data science, and go-to-market to deliver a fast roadmap. Make investment trade-offs between monetization, user trust, and execution risk, and drive innovation in agentic tooling grounded in customer feedback and measurable outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Ensure rapid execution of a product roadmap on the edge of AI innovation, agilely handling trade-offs.
  • •Lead and develop PMs while partnering with engineering, design, data science, and revenue teams for delivery, resourcing, and cross-org alignment.
  • •Prioritize product investments across competing roadmaps using clear business cases that balance revenue, user trust, and execution risk.
  • •Drive continued innovation for agentic tooling with a customer-centric focus.
  • •Put customer feedback and market progress at the forefront of AI product direction.

Pay and Benefits

Salary: USD 237,500 - 388,000
Equity and Bonus:Equity
Perks:MedicalVisionDentalHealth InsurancePaid LeaveParental LeaveWellness Stipend401kEquityLearning BudgetRemote Work

Key Requirements

  • •Thoughtful, strategic product leadership who mentors and develops PMs into better product thinkers, enabling autonomous success.
  • •Deep, hands-on experience with AI products and tools, including navigating trade-offs between short-term revenue and long-term customer value.
  • •Experience with revenue-generating products with clear business metrics and collaboration with finance and revenue partners.
  • •Proven ability to lead large cross-functional initiatives across engineering, design, data science, and go-to-market with effective executive-level communication.
  • •Proven track record of building and developing PM teams and encouraging continuous learning.
Experience:AI productsVoice AICustomer serviceAgentic tooling
Skills:LeadershipStrategic thinkingMentorshipCross-functional collaborationExecutive communication
Tech Stack:AIVoice AIAgentic toolingVoiceSMSEmail

Company Brief

Hatch
Hatch builds an AI-driven product intelligence platform that helps product teams discover insights, prioritize features, and generate user-facing content by analyzing product usage, feedback, and data to accelerate product decision-making and roadmapping.
Industry: SaaS
Website