Designer/Researcher

Nava
Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
Workplace: RemoteFull timeUSD 92,700 - 108,900 annuallyFunction: Research & Scientific (R&D)Experience: 2+ yearsSkills: ["Communication","Collaboration","Empathy","Detail-oriented","Strategic thinking"]

Design and research services that help government teams improve user experiences for programs affecting millions. You’ll run quantitative and qualitative research, synthesize findings, and translate insights into prototypes, diagrams, and production-ready plans. Working with multidisciplinary product teams and government stakeholders, you’ll apply a service design mindset, advocate for user needs, and drive service-level changes from concept through implementation in a complex contracting environment.

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Nava
Nava
10 hours ago

Designer/Researcher

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Last checked: 9 hours agoStatus: Live

Job Summary

Design and research services that help government teams improve user experiences for programs affecting millions. You’ll run quantitative and qualitative research, synthesize findings, and translate insights into prototypes, diagrams, and production-ready plans. Working with multidisciplinary product teams and government stakeholders, you’ll apply a service design mindset, advocate for user needs, and drive service-level changes from concept through implementation in a complex contracting environment.
Location: Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Apply a service design mindset focused on user needs.
  • •Run quantitative and qualitative user research initiatives and share findings with collaborators.
  • •Develop research from concept to production, including drafting research plans and conducting user interviews.
  • •Collaborate with multidisciplinary product teams and government staff to drive service-level changes to product direction.
  • •Move between concept and implementation while championing user needs from research through prototyping and system design.

Pay and Benefits

Salary: USD 92,700 - 108,900 annually
Perks:Health InsuranceDentalVisionAnnual BonusParental Leave401kRemote WorkLearning Budget

Key Requirements

  • •At least two years of experience working as a service designer or researcher with product teams in a professional environment.
  • •Experience mapping and driving systemic improvements within complex service environments.
  • •Strong depth in conducting, synthesizing, and communicating qualitative research.
  • •Understanding web and mobile UI design best practices.
  • •Relentlessly curious, systems-thinking, and able to think strategically about trade-offs and timelines.
Experience:2+ years
Skills:CommunicationCollaborationEmpathyDetail-orientedStrategic thinking
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Security clearance

Company Brief

Nava
Nava is a public benefit corporation that builds digital tools and services to improve healthcare enrollment, administration, and consumer experience for government agencies, health plans, and providers, focusing on accessible, user-centered technology for public programs.
Industry: HealthTech
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