Yum! Brands

1 week ago

Sr. Analyst, Digital Voice of the Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own and improve Taco Bell’s digital Voice of the Customer program by proactively monitoring customer feedback across digital channels. Analyze trends and emerging issues, assess business impact, and prioritize fixes. Turn insights into action through research, digital intake, and Jira tickets for feature improvements. Build and manage a tracking system, deliver reporting to stakeholders, and partner with cross-functional teams to influence digital strategy and product roadmaps.

Location: Irvine

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Proactively monitor customer feedback across digital channels to identify issues and trends early.
•Use FullStory, AppBot, Digital InBox/Mailbox, and Amplitude to quantify Digital VOC issue impact for prioritization discussions.
•Initiate Jira tickets / digital intake for new digital features, enhancements, and fixes.
•Develop and manage a tracking system for ongoing digital issues, including resolution status, action items, and timelines.
•Collaborate with leadership and cross-functional teams and provide updates/recommendations to improve the customer experience.

Pay and Benefits

Salary: USD 98,400 - 115,800

Perks:401kHealth InsuranceDentalChildcareParental LeaveGym Membership

Key Requirements

•Bachelor’s degree with 5+ years relevant work experience in customer feedback management, digital & analytical support, or related fields.
•Experience analyzing digital feedback and creating systems to track and report digital issues across multiple channels.
•Ability to influence decision-makers and collaborate across teams with strong leadership and communication skills.
•Excellent analytical and problem-solving skills to assess financial and business impacts of customer feedback and prioritize issues.
•Proven project management skills to manage multiple projects and coordinate cross-functional efforts to track issue resolution.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipCommunicationAnalytical skillsProblem-solvingProject management

Tech Stack:FullStoryAppBotRedditJiraConfluenceAmplitudeDigital InBox/Mailbox

Company Brief

Yum! Brands

Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Yum! Brands

1 week ago

Sr. Analyst, Digital Voice of the Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Irvine

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Proactively monitor customer feedback across digital channels to identify issues and trends early.
•Use FullStory, AppBot, Digital InBox/Mailbox, and Amplitude to quantify Digital VOC issue impact for prioritization discussions.
•Initiate Jira tickets / digital intake for new digital features, enhancements, and fixes.
•Develop and manage a tracking system for ongoing digital issues, including resolution status, action items, and timelines.
•Collaborate with leadership and cross-functional teams and provide updates/recommendations to improve the customer experience.

Pay and Benefits

Salary: USD 98,400 - 115,800

Perks:401kHealth InsuranceDentalChildcareParental LeaveGym Membership

Key Requirements

•Bachelor’s degree with 5+ years relevant work experience in customer feedback management, digital & analytical support, or related fields.
•Experience analyzing digital feedback and creating systems to track and report digital issues across multiple channels.
•Ability to influence decision-makers and collaborate across teams with strong leadership and communication skills.
•Excellent analytical and problem-solving skills to assess financial and business impacts of customer feedback and prioritize issues.
•Proven project management skills to manage multiple projects and coordinate cross-functional efforts to track issue resolution.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipCommunicationAnalytical skillsProblem-solvingProject management

Tech Stack:FullStoryAppBotRedditJiraConfluenceAmplitudeDigital InBox/Mailbox

Company Brief

Yum! Brands

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor