Customer Service / Customer Success Manager (1)

Qureos
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Attention to detail","Organization","Multitasking"]

Be a trusted first point of contact for customers by handling inquiries through phone, email, and online channels. Diagnose concerns, provide clear solutions, resolve routine service issues and account questions, and accurately document interactions in company systems. Follow up when needed, escalate complex cases, and share patterns in recurring concerns so the team can improve the customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
3 days ago

Customer Service / Customer Success Manager (1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Be a trusted first point of contact for customers by handling inquiries through phone, email, and online channels. Diagnose concerns, provide clear solutions, resolve routine service issues and account questions, and accurately document interactions in company systems. Follow up when needed, escalate complex cases, and share patterns in recurring concerns so the team can improve the customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries by phone, email, and online channels.
  • •Understand customer concerns and provide clear, helpful solutions.
  • •Resolve routine complaints, service issues, and account questions.
  • •Process requests, updates, orders, or related customer transactions and document them accurately.
  • •Follow up on issues requiring additional attention and escalate complex matters to the appropriate team.

Pay and Benefits

Perks:Paid Training

Key Requirements

  • •Strong written and verbal communication skills.
  • •Friendly, patient, and professional customer approach.
  • •Good listening and problem-solving abilities to provide clear solutions.
  • •Comfortable using computers and web-based systems with attention to detail.
  • •Able to manage multiple customer requests efficiently; previous customer service experience is helpful but not required.
Skills:CommunicationProblem-solvingAttention to detailOrganizationMultitasking
Tech Stack:Web-based systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn