Domain Engineer - PowerEdge XE - Oklahoma City, Oklahoma

Dell
Oklahoma City
Workplace: OnsiteFull timeUSD 83,000 - 107,000 annuallyFunction: Energy & Utilities OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Escalation management","Collaboration","Customer communication","High-pressure problem solving"]

Resolve complex, customer-reported technical issues for PowerEdge XE servers in a fast-paced, customer-critical environment. Take ownership of cases from web, phone, chat, and email through complete resolution; keep customers updated on progress; and troubleshoot using Dell and vendor diagnostic utilities. Collaborate with Engineering and other teams to improve product quality and reliability while driving operational excellence through high-quality closures.

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Dell
Dell
3 days ago

Domain Engineer - PowerEdge XE - Oklahoma City, Oklahoma

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Last checked: 12 hours agoStatus: Live

Job Summary

Resolve complex, customer-reported technical issues for PowerEdge XE servers in a fast-paced, customer-critical environment. Take ownership of cases from web, phone, chat, and email through complete resolution; keep customers updated on progress; and troubleshoot using Dell and vendor diagnostic utilities. Collaborate with Engineering and other teams to improve product quality and reliability while driving operational excellence through high-quality closures.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Energy & Utilities Operations
Seniority: Mid level

Key Responsibilities

  • •Take ownership of technically sophisticated customer issues from web, phone, chat, and email through complete resolution.
  • •Document case details and provide timely customer updates on overall progress.
  • •Resolve customer issues in collaboration with Engineering, SE, and other cross-functional teams.
  • •Provide qualified information to Engineering to improve product quality and reliability.
  • •Drive operational excellence through quality closures and respect for customers.

Pay and Benefits

Salary: USD 83,000 - 107,000 annually

Key Requirements

  • •Strong knowledge of Dell PowerEdge servers, specifically PowerEdge XE servers.
  • •Strong knowledge of InfiniBand networking and networking infrastructure.
  • •Strong experience troubleshooting in Linux environments (RHEL and Ubuntu).
  • •In-depth troubleshooting knowledge and understanding of Dell/vendor diagnostic utilities.
  • •5+ years of technical support experience.
Experience:5+ yearsTechnical support
Education:Bachelor's
Skills:Escalation managementCollaborationCustomer communicationHigh-pressure problem solving
Tech Stack:Dell PowerEdge XEPowerEdge serversInfiniBandLinuxRHELUbuntuDell diagnostics utilities

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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